Collaborative Thinking

Looking Back - Moving Forward

Collaborative Thinking

Friday, August 6th was my last day at Gartner … and my last day as an industry analyst. On Monday, August 8th, I start with Cisco as a senior technical solution marketing manager for social software.

2010 280

Doing What You're Passionate About

Collaborative Thinking

If you’re lucky, there is some aspect of your professional life that your passionate about – something that sparks your intellectual curiosity, something that compels you to advocate for something or someone – something that actually inspires you.

2012 211

Literature Review: Improving Work Practices in Times of Change

Collaborative Thinking

Below is the literature review submitted today for my Understanding Media Studies course. The goal is not so much to deliver a thorough synthesis of the field since this is the first course in the first semester of the Masters program.

2011 214

E2.0 Santa Clara: Architecting the Building Blocks of Enterprise Social Networking

Collaborative Thinking

Slideshare did not handle the builds and colors correctly but you should be able to decipher most of how the presentation flows. If you are at the Santa Clara event, hope to see you there.

2011 201

Drawing Parallels & Making Connections Between Youth & Employee Learning

Collaborative Thinking

One of the things I like to do is to explore areas outside the enterprise space to see if there are connections, crossover transitions, or parallels that can be learned and applied back to the enterprise. Below are two videos that I thought have some of those attributes.

Can Ethnography Save Enterprise Social Networking

Collaborative Thinking

To read the full article: Can Ethnography Save Enterprise Social Networking (guest blog post on Ethnography Matters ). Editor’s note: Enterprise software systems. Sounds a bit boring and inhuman. But they’re not!

2012 173

Design Considerations For Enterprise Social Networks

Collaborative Thinking

While enterprise social networking has been covered extensively in the media and by IT analyst firms, one of the least discussed aspects of the topic has been the issue of design and the potential impact of design on employee adoption of such tools and applications. At the June Enterprise 2.0

Design 176

Millennials at Work: Reshaping the Workplace: Research From PwC

Collaborative Thinking

Interesting research on workforce trends: PwC Survey: Millennials at work 2011. View more presentations from PwC. . . Social Networking & Collaboration

The Human Network: Adding Social Context To Enterprise Architecture

Collaborative Thinking

Delivered September 2010 as the IASA conference in NYC: The Human Network: Adding Social Context To Enterprise Architecture. View more presentations from Mike Gotta. . Enterprise 2.0 Social Networking & Collaboration

Towards A More Participatory Culture: Enterprise Q&A

Collaborative Thinking

In October of 2011, AIIM (the Association for Information & Imaging Management, a non-profit research, community and educational association), published a survey-based report that examined social business and Enterprise 2.0 trends. I had the good fortune to hear about the results first-hand when I co-presented with AIIM’s President, John Mancini , on a social networking panel at the Gilbane Conference held in Boston last November. John summarized the work and results of the study.

2012 170

Are We In A "Post E2.0 Era"?

Collaborative Thinking

I just read an interesting report from my ex-colleague Larry Cannel from Gartner (" The Post-2.0 Era: Social in the Context of My Work "). It was recently published under the Burton IT1 Research if you have access. My thoughts - not directly in response to Larry's report, just in general concerning Enterprise 2.0 which is what came to mind as I read the document). Are We In The Post-2.0 Era? . And No. The term “Enterprise 2.0” (E2.0) has been around since 2006.

2012 168

Privacy & Social Network Sites: A Case Of Conflicting Agendas

Collaborative Thinking

Earlier this year, Facebook's Zuckerberg said that the age of privacy is over. At the World Economic Forum in Davos, LinkedIn's Hoffman echoed that sentiment (view the video below) - musing that privacy was an issue of "old people" and that younger people are not so concerned over privacy.

Changing IT Mindsets From Deployment To Adoption

Collaborative Thinking

I’ve always found it interesting why the various tools we’ve previously thoughts as the “right answer” are continually replace by tools we believe to be “the next right answer”. We used to love e-mail back in the nineties – now we know hold it in disregard. We now think micro-blogging and activity streams will solve the e-mail problem. I wonder how long it will take for us to complain about those tools and pontificate eloquently about the next right answer that should replace them. The point?

Immersive Collaboration: "Design We Can All Live With"

Collaborative Thinking

Very interesting to watch - and showcases the impact immersive collaborative experiences can have on transforming design practices.

2010 188

Leveraging Use Case Scenarios To Illustrate Social Media & Social Networking Risks

Collaborative Thinking

Delivered at AiiM info 360 March 2011, Washington DC. Social Media & Social Networking: A Cautionary Tale. View more presentations from Mike Gotta. . Enterprise 2.0 Social Networking & Collaboration

Abstract: Social Capital: Its Origins and Applications in Modern Sociology

Collaborative Thinking

Source : Portes, A. 1998). Social Capital: Its Origins and Applications in Modern Sociology. Annual Reviews. Abstract. Portes is professor of sociology at Princeton University. His primary focus is on economic sociology with an emphasis on immigration and urbanization. In this paper, Portes examines the origins of social capital, concentrating mostly on the works of Bourdieu, Loury, and Coleman.

Activity Streams: Moving Beyond Event Aggregation

Collaborative Thinking

When it comes to 2011 trends, I posted earlier on " Enterprise 2.0: A Transition From Destination Site to Platform Services ". Rather than publish a short list, I wanted to take some time to explore each trend in more depth. In this post, I want to examine the topic of Activity Streams. Trend : Activity streams will continue to be a much hyped capability within social platforms.

Missing Pieces: The Activity Stream Aggregator

Collaborative Thinking

Industry discussions on the value of activity streams have been going on for a few years. The concept is pretty straightforward. Social network sites (e.g., Facebook, Twitter, LinkedIn in the consumer space as well as many enterprise social software vendors) display a chronological list of human-readable content fragments that describe actions taken by people and applications. For example, in Facebook this capability is referred to as a News Stream.

Enterprise 2.0 Five Years Later: From Tools To Platforms To Ecosystems

Collaborative Thinking

In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journey to improve the way employees build communities and collaborate on business activities.

2011 166

Theorizing On Network Ties & Structures

Collaborative Thinking

In earlier posts (" Teams, Communities, And Social Networks "), I outlined some thoughts on how group structures are themselves social networks however the reverse is not always true: "Teams and communities are social networks. In fact, you could basically say that all teams and communities are social networks but not all social networks are teams and communities.

2011 172

CRM Meets Twitter: Will Vendors And Organizations Take The Time To Get It Right?

Collaborative Thinking

About a decade ago, the industry witnessed the rise of what some called "e-CRM" where CRM suites were extended to include interaction via the Internet. Back then, much of the focus was on e-mail response management and chat.

Mock Thesis Proposal: Personal Support Networks During Periods Of Employee Transition, Part 1

Collaborative Thinking

Abstract. Social Network Sites (SNS) create multiple affordances employees leverage during their employment lifecycle. In this Masters Thesis, I examine how a SNS helps employees during transitional periods such as: joining the company, moving into a new position, and navigating through organizational disruption.

2011 152

Social Networking Platform Evolution: From Destination Site To Networked Services

Collaborative Thinking

I've used this chart publicly since the E2.0 June 2009 event when I ran a workshop on enterprise social networking, but the trend is true in general (from destination site, to networked services) as platforms create ecosystems (re: recent news on Salesforce, LinkedIn, etc).

Enabling Participation: More Art Than Science

Collaborative Thinking

Over the years, I’ve talked to a lot of project teams and people involved in Enterprise 2.0 initiatives. What I’ve derived from those interactions is that the biggest hurdle to success has to do with the “soft” issues related to adoption. As a follow-up to my earlier post, I’ve summarized some of the techniques employed by project teams to encourage changes in people's attitudes and behaviors (e.g., the value of participation).

Bridging the Participation Gap – Networks, Learning, and “Play”

Collaborative Thinking

As much as the industry talks about social business and the need for organizations to become more “people-centric”, our conversations too often focus on the merits of social applications and platforms. While technology plays a critical role in enabling new ways of working, those new practices should also be complimented by management and community-building strategies that encourage employee participation.

2012 136

One Way To Look At Social Computing

Collaborative Thinking

Lately, over the past couple of months, I have been doing a high number of customer briefings and traveling a lot. The workload increase has been noticeable for those following me either via this blog or through Twitter.

Year-End Thoughts On Enterprise 2.0 Social Software (Part 2)

Collaborative Thinking

In my last post, Year-End Thoughts On Enterprise 2.0 & & Social Software , I wanted to provide a background context on some of the areas where Enterprise 2.0 remains ambiguous: Enterprise 2.0 is not a market. Enterprise 2.0

Annotated Bibliography: Background For Literature Review Project

Collaborative Thinking

Due to the storm and subsequent outages that hit CT last week, my annotated bibliography is not as complete as I originally intended but it's almost there. There are several additional resources I plan to add. The information below builds out a scholary foundation that will evolve into a Literature Review and then a "mock thesis" report as part of my Masters in Media Studies (first year). . References. Albrechtslund, A. 2008). Online Social Networking as Participatory Surveillance.

Can Ethnography Save Enterprise Social Networking

Collaborative Thinking

To read the full article: Can Ethnography Save Enterprise Social Networking (guest blog post on Ethnography Matters ). Editor’s note: Enterprise software systems. Sounds a bit boring and inhuman. But they’re not!

2012 130

Youth & Privacy: Research Shows That They Do Care

Collaborative Thinking

There’s an unfortunate myth that persists when it comes to youth and privac (at least in my opinion, based on research and findings I've read). While it’s fashionable to make broad claims that “youth don’t care about privacy”, there are credible studies that have been conducted by reputable researchers that show that youth do indeed care about privacy.

2011 140

Enterprise 2.0: A Transition From Destination Site To Platform Services

Collaborative Thinking

I wanted to avoid the dramatic posting of trends that are brief, and fail to either say all that much, or provide the necessary context and rationalization for positions taken. Instead, I thought I would take some time to reflect on what is happening and assess some of the transitions in a way that you hopefully find helpful. This first post concerns Enterprise 2.0 and social network sites: Trend : The focus of “Enterprise 2.0”-related

2011 157

A Look At Twitter, Big Data, And Analytics

Collaborative Thinking

Worth scanning. NoSQL at Twitter (NoSQL EU 2010). NoSQL at Twitter (NoSQL EU 2010). Big Data at Twitter, Chirp 2010. Big Data at Twitter, Chirp 2010. Spatial Analytics, Where 2.0 Spatial Analytics, Where 2.0

Year-End Thoughts On Enterprise 2.0 Social Software

Collaborative Thinking

A partial list of points-to-ponder: Enterprise 2.0 is not a "market": A market should have some common definition along with identifiable boundaries that can be measured with metrics (many of which would be related to financial measures). The industry can identify a "portal market", an "enterprise content management market", and even a "collaboration market". However, when it comes to Enterprise 2.0, the "market" remains very ambiguous.

Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects

Collaborative Thinking

I've submitted a proposal for the Enterprise 2.0 conference in Boston. Feedback appreciated on the session and if it's worthwhile, indicate so with a "thumbs up". Thanks. link]. . Enterprise 2.0

2012 133

Getting Ready For A Next Generation Collaborative Experience

Collaborative Thinking

One of the arguments over the past year among those passionate about "Enterprise 2.0" has been the position that such initiatives must become more pragmatic. Specifically, that E2.0 initiatives and solutions should target process-centric business activities. If we can improve the way people work within structured contexts like processes, then we should be able to deliver measurable outcomes that in turn satisfies management desire to see the ROI from E2.0 investments. I don't entirely disagree.

2010 158

Year-End Thoughts On Social Media, Social Networking Social Analytics

Collaborative Thinking

Previous posts: Year-End Thoughts On Enterprise 2.0 & & Social Software (Part 3). Year-End Thoughts On Enterprise 2.0 & & Social Software (Part 2). Year-End Thoughts On Enterprise 2.0 & & Social Software.

Hyperconnectivity: The Power Of Sharing

Collaborative Thinking

Two videos, somewhat long, but worth watching. As you watch and listen, think about participatory cultures, participatory media, social networking, and to some extent, the enabling social tools. You might think about how this influences the enterprise (e.g., Enterprise 2.0)

Share 182

Adding Social Context To Enterprise Architecture

Collaborative Thinking

Social networking is redefining the workforce and creating a new frontier for enterprise architects. Increased mobility, generational shifts, new tools, and the changing digital lifestyle of workers bring an opportunity to embrace borderless relationships and foster collaboration in an open environment. I recently recorded a three-part video series that summarizes some of my thinking in this area. To view the series, visit Social Networking in the Enterprise. . Design for a New Social Dynamic.

On My Reading List

Collaborative Thinking

Last year, my favorite work-related book was Identity & Control: How Social Formations Emerge (Harrison C. White). This year I will have to find time to sit back and read this book - along with Brokerage & Closure (same author). Neighbor Networks: Understanding the Power of Networks.

2010 169

Abstract: Social Capital (Key Ideas)

Collaborative Thinking

Field, J. 2008). Social Capital (2nd ed.). Routledge. Abstract. John Field is Director of the Division of Academic Innovation and Continuing Education at the University of Stirling. His book, Social Capital, is part of a complimentary collection of essays to the series, Key Sociologists. The author continues to focus on the topic of social capital as it apples to lifelong learning. In this publication, Field adopts a social networking centric view of social capital.

2011 133

Collaboration: It's Not About The Tools

Collaborative Thinking

A few of my recent blog posts have started a bit of a debate - which is great! Peter O'Kelly (former Burton Group analyst and now at Microsoft) responded to my points with this post. Peter remains committed to a framework we all contributed to that he has since refined. His post is worth reading. Craig Roth at Gartner (my old boss), has weighed in as well with this post " The Collaboration Spaces vs. Communication Channels Argument Continues ". Craig's post is also worth reading. .

2010 154

Mapping Our Friendships Over Time and Space: The Future of Social Network Analysis

Collaborative Thinking

Very intriguing (re: applying time/space to SNA). So much can be misinterpreted by a snapshot of relations that may be based on transitory ties within the enterprise (projects, campaigns, etc). There is a "human geography" aspect to how networks emerge, form, and evolve over time that sometimes I think we miss. Mapping Our Friendships Over Time and Space: The Future of Social Network Analysis.

Teams, Communities, And Social Networks

Collaborative Thinking

Perhaps one of the most well-intentioned yet misunderstood categorizations I’ve seen made by a variety of sources has been a segmentation model which draws sharp distinctions between “teams”, “communities”, and “social networks” – essentially treating them as separate entities.