Perhaps though, it is too enthusiastic about social tools (blogs, wikis, social networks, tagging) in-and-of-themselves solving a complex challenge in many large organizations (finding experts/expertise). Time: It takes more time to participate in social tools. found this article from my new colleague, Carol Rozwell. top-down). MORE >>

As most of you folks already know, my first exposure to social software was inside IBM, back in 2001, with a Profile Social Aggregator called Fringe ; then I started experimenting with the instant messaging social capabilities of  IBM Community Tools (a.k.a. It’s been my single, most important social networking tool of them all! MORE >>

When choosing a tool, one of the most important things to consider is how the tool lets you sort, filter and drill down into the search results. Depending on your requirements, you may want to pick a tool that focusses in on one platform, like Twitter or Facebook. For now, here are a few of our highlights: Brandwatch. Radian6. MORE >>

This is where social media can be useful as a tool to keep people informed. Overall, when crisis hits, social media can be an effective and powerful tool. Social media is a powerful crisis management tool, but only if you have been using it when you are not in crisis mode too. Image by ajburgess via Flickr. To complain. MORE >>

This is my first contribution to the 10 tools challenge. Lesson 1: There are a lot of cool free tools on the web but there is no garantee that the tools will be available forever. 10 tools challenge elearning. thought I shouldn't start skipping the first Friday that I had planned for it, though there is always work to do. MORE >>