While community conflict is sometimes highly complex, the following list of possible causes will help you pinpoint what type of problem you are facing and hopefully find a resolution. online_facilitation online_community conflict MORE >>

This study postulates personal and environmental factors as key drivers of online community citizenship behavior (OCCB). Empirical results confirm the applicability of social cognitive theory (SCT) in online communities. online_community online_facilitationAnnotated link [link]. MORE >>

This is a blogpost written for a half-day workshop for facilitators with Sibrenne Wagenaar. We thought of starting with a blogpost because it helps us think about the topic of the workshop, it is a light way of starting online, and it gives the chance for others to look over our shoulders (and give tips?). conversations? MORE >>

howto online_community online_facilitation3 1/2 minute video How To Behave On An Internet Forum. MORE >>

online_community community_management online_facilitation listening MORE >>