In 1994, just a few years out of business school, I started an online car-buying service at Microsoft called  CarPoint. The service still exists as  MSN Autos , though after numerous iterations of Microsoft Internet strategies, it is a mere shadow of its former self. Microsoft eventually sold the service to CitySearch. billion. MORE >>

Contrary to popular perception, Microsoft is one of the most revolutionary software-makers out there, yet it has been eclipsed by Apple , Google and others. Microsoft is on the right track, but it needs to show users exactly what to do with its product. Here’s where Microsoft has really missed out. Not so with Microsoft. MORE >>

Microsoft has recently released the I Use SharePoint web site, which is filled with "winning attention" material. Well done Microsoft. In my book, User Adoption Strategies , I show a four stage approach to gaining adoption of new approaches and new ways of working. like it. SharePoint User Adoption MORE >>

The company offers a free Microsoft Office Outlook plug-in that you can download. Xobni is perhaps one of the most interesting e-mail add-on applications that I've come across over the years. Once installed, it indexes your inbox and offers a variety of functions: search. contact profile. relationship statistics. related people. Findings. MORE >>

If there's good news - at least Microsoft realizes that the intersect between social media / social networking and CRM is important to address. Microsoft Dynamics CRM Announces New Solution Accelerators: CRM Accelerators have exceeded 50,000 downloads to drive customer and partner value. Maybe it's just a bad demo. MORE >>