In a crisis management situation there is little different to this, it is just on a bigger scale. The typical crisis management sees a lot of people discussing, debating, and complaining about your brand online. This is where social media can be useful as a tool to keep people informed. Image by ajburgess via Flickr. MORE >>

If you have been following this blog for a little while now, you would know how  Personal Knowledge Management , a.k.a. And here is why … Managing knowledge is quite a daunting task; in fact, most people claim (I am one of them, too!) that it is almost impossible to manage it successfully. Absolutely wonderful! Hippie 2.0 MORE >>

Perhaps though, it is too enthusiastic about social tools (blogs, wikis, social networks, tagging) in-and-of-themselves solving a complex challenge in many large organizations (finding experts/expertise). Ownership: Management might not want to make the expert visible, or share the expert with others in the organization. top-down). MORE >>

tools out there on the Internet, but I must admit that some times it drives me just nuts! Not sure up to what point it becomes frustration, but time and time again it amazes me that we are putting to waste such great potential with this micro-blogging / micro-sharing tool. And I think I have finally managed to make it work. MORE >>

Their latest example is The 2012 State of Community Management , a superb white paper / report that I strongly  would encourage everyone to read and go through to see what’s happening in this space of facilitating effectively online communities and where we are at that daunting, yet, exciting and rather rewarding task. etc. . MORE >>