www.straitsknowledge.com blog articles how-to guides events publications book videos about How To Use KPIs in Knowledge Management I’ve always been wary of KPIs in knowledge management, because they appeal to a tangible measurement mindset that is easily distracted from the intangible and hard-to-pin down outcomes of KM efforts. MORE >>

At the end of the first long workshop day, Shawn very generously also gave a talk for the Information and Knowledge Management Society on “Building a Collaborative Workplace With Stories&# – and we captured it on video (in two parts). Enjoy. Part One Download the video file by right clicking here ; original blip.tv page here. MORE >>

Well, for September we had another couple of external guest speakers, two of my favourite people in online community management;  Rachel Happe and Jim Storer , co-founders of The Community Roundtable initiative. The State of Community Management 2010 with Rachel Happe & Jim Storer (.MOV Yes, that’s right! PDF 1.6MB). MORE >>

Apin Talisayon’s Weblog – Knowledge Management provides useful TOOLS but it leaves MANY GAPS – Oops! Learn from My KM Mistakes) Oops! also changed the frightening term “KM audit&# to a milder, broader and less technical “capability assessment.&# We won a KM project for a development donor agency. MORE >>

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing For a good few hours it was the most emailed story of the day, or so I was told. One difficult to forget! Till last week. Welcome to the Mashable effect! Basically, when the article was finally published! For certain! Whooaahh! MORE >>