Trending Sources

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Elsua

To me, everyone is a client in some form or shape: your very own colleagues, your managers, your executives, etc. It’s an interesting, and a rather fascinating experience altogether, because, amongst several other things, it always manages to keep you sharp, in your toes, about the client value you can provide , even to your peers.

2014 57

Don’t Underestimate the Value of Your Community Managers

Elsua

To justify not just their progress but the ROI when many are still in a highly fluid and experimental state. They never have. . etc. .

2012 105

#Share2011 - @sarahhaase De-Mystifying ROI Calculation for #SharePoint (Sarah Haase, Best Buy)

Michael Sampson - Currents

In the penultimate session of Share 2011, Sarah Haase is presenting her second session of the conference - about ROI for SharePoint. Money. -.

Internal and external community managers are not the same

John Tropea - Delicious Community

Management & HR. You are here: Home / Enterprise 2.0 & Social Business / Internal and external community managers are not the same.

2013 35

Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

kamal sharma on What if managers had to do tech support? Deal with it. but whos going to do all that extra work? Answer: your user community.

ROI 10

AvePoint Survey on Managing and Governing SharePoint

Michael Sampson - Currents

AvePoint recently released the results of a survey about managing and governing SharePoint. The survey found that 58.5% of respondents find managing end user permissions either "a little difficult" or "extremely difficult". While almost all SharePoint users saw document management as a key benefit, 47.4% My Comments. 1.

2011 19

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

Community management: The essential capability of successful Enterprise 2.0 Vendor HotSpot Here to help you with your Document Management Needs Read the DocuMentor blog now Learn More » You wouldn’t provide new software to users without proper support. community manager must be a true jack of all trades. effort? A.

2011 32

10 Community Manager Responsibilities that Don't Involve Twitter.

Delicious/choconancy/online_facilitation

Every time I tell someone I’m a Community Manager , I get a varied response. Is Community Management important? Check it out!

Haiti 16

The Social Media ROI Obsession

Online Social Networking

Is our preoccupation with measuring social media ROI counterproductive? Regarding return on investment, Chris pointed out that measuring the ROI of social media was like trying to measure the ROI of a friendship. Marketing tends to revolve around cost per acquisition and ROI.  Customer Relationship Management.

Organising Knowledge » Marti Heyman on ROI for Taxonomy Initiatives

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Marti Heyman on ROI for Taxonomy Initiatives Hot on the heels of Christine Connors came Marti Heyman with a typically forthright and pragmatic presentation on the issues around developing an ROI case for a taxonomy initiative. RSS2.0

The art of managing knowledge management

John Tropea - Delicious Community

They are both practical considerations when managing knowledge management programs. Managers just dont get it. Enterprise 2.0,

ROI encore

Engineers without Fears

Luis continues to write about social computing ROI here and here. The point that they can improve social capital is valid one - but only if senior management in an organisation care about it. collaboration roi e2.0admire his tenacity. How robust are most attempts to quantify social capital?

What’s Your Purpose?

Elsua

Now, this is not, at all, at this point in time, about trying to figure out the ROI of Social Business. Projects Fail ’. Even today. Why not?

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Management & HR. You are here: Home / Customer Relationship & Marketing / Your community manager should be a professional. Your community manager should be a professional. Summary :with a profile that’s still hard to define, community managers look like rare birds. Management & HR. management.

2013 14

IBM’s Trip to Become A Socially Integrated Enterprise

Elsua

That, to me, is the real ROI of Social Computing. IBM Innovation Knowledge Management Knowledge Tools Learning Social ComputingSIE ).

Green Chameleon » Metrics, ROI, Monitoring and Evaluation Again

Green Chameleon

Army Knowledge Management program folks. conference if enough people think it’s important and vote for him. Thank you Edgar for your post!

The State of Social Business – A State of Maturity?

Elsua

“, or, my favourite one: “ What’s the ROI of Social Media? Innovation Knowledge Management Open BusinessMy goodness! .

2012 88

Community ROI Report

John Tropea - Delicious Community

Blog About Ed Projects Services Community ROI Report November 21, 2007 – 1:39 pm Forum One have released another of their very handy online community survey reports, this time about Community ROI. Here’s one question I’d like to explore: ROI for whom? Have we considered the members’ ROI?

Social Business in 2013 – An Opportunity (Open Business)

Elsua

Have you noticed how little we see nowadays in writing that awkward, old, now obsolete, conversation about the ROI of Social Media? Nothing.

2013 114

40 Great Resources for Developing a Community Management Strategy « emergent by design

John Tropea - Delicious Community

emergent by design Home About 40 Great Resources for Developing a Community Management Strategy 2009 November 13 tags: community , community management , Media , Social Media , strategy by Venessa Miemis A practical guide for Community Management strategies, best practices, and resources. Brian Solis, @briansolis) Shepherding 2.0

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Not that sure… → Sometimes you need a community manager. They only need their manager to do their manager’s job.

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Not that sure… → Sometimes you need a community manager. They only need their manager to do their manager’s job.

What Defines a Community Manager?

John Tropea - Delicious Community

by Rachel Happe on June 9, 2009 What is a community manager? No consensus in biz as to what a comm manager is / should be. Ah, a metric.

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). A few good tips and examples but also some "buyer beware" tactics that folks should be aware of. That's 3.5X the initial investment…and the ROI just gets better and better in year 2 and beyond.

Monetizing Facebook: Dollar Value of Facebook Fan

Laurel Papworth- Social Network Strategy

An interesting way to calculate Return on Investment (ROI) of a Facebook Fan Page. Sorry Brand Page. What’s the value of a Facebook Fan?

UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.". Point 1. He dinged us on: ".the Their return was 9 times costs.

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Management & HR. You are here: Home / Management & HR / Don’t tell my mum I’m a community manager, she believes I play piano in a brothel. Don’t tell my mum I’m a community manager, she believes I play piano in a brothel. Community managers. In addition to the job (managing what ?

The Value of Community Management

John Tropea - Delicious Community

So having a community manager is definitely worthwhile. financial benefit) of community management. The Value of Community Management [.]

Don't get high in your own ROI

Engineers without Fears

Luis is writing about ROI here and here. So we cannot ignore ROI or label it "uncool". ROI is a way for certain groups of people (mostly with MBAs) to understand something. Frankly, I think that the ROI for wikis is pretty clear = Email + Word - A World of Pain = Productivity but I would agree that more research would help here.

why roi is a terrible place to start

Engineers without Fears

community are pondering RoI. Once they feel the need, then you bring out the RoI to keep the CFO happy. RoI follows need. solution meets a need that the organisation and senior management feel. If the conversation starts with RoI, you are sunk. Conversations about "RoI" are never about RoI. roi e2.0

acidlabs » Social network ROI in business

John Tropea - Delicious Social Network KM

home What we do Meet us Clients Partners Public speaking Press coverage browse ↓ asides (206) featured (33) posts (387) speaking (12) posts Social network ROI in business 26 March 2008 | 4 Comments Hello! acidlabs Conversation. Collaboration. Community. Welcome to acidlabs. Thanks for visiting! That does not mean it is a business.

Open Business – The Narrative vs. The Ruthless Measurement

Elsua

Pretty much like we did with Knowledge Management over 18 years ago and that we still haven’t managed to get it right , after all of that time.

2013 42

Social Business Forum Highlights – Social Business on the Shoulders of Giants

Elsua

Innovation Knowledge Management Knowledge Tools Learning Social Computing TravellingSo, let’s get things going! Welcome to the 2.0

2011 65

Forget Social Strategy, Think Social Philosophy: Hippie 2.0

Elsua

Yes, the good old known ROI for Social Software and how challenging it’s become to find its sweet spot. "Really? Are you serious?

2010 50

Community ROI, Metrics, and Events

John Tropea - Delicious Community

» Warning : join() [ function.join ]: Invalid arguments passed in /mnt/local/home/fastwonderblog/fastwonderblog.com/wp-content/themes/k2/app/includes/info.php on line 697 "> Community ROI, Metrics, and Events Published by Dawn on December 10, 2007 in community. Tags: community , metrics , roi. OpenID 2.0 OpenID 2.0

Shell All of That Knowledge, Please!

Elsua

Innovation Knowledge Management Knowledge Tools Learning Personal KM Social ComputingCan video make a difference in Knowledge Transfer?

InnovationSpigit Provides Enhanced Innovation Management

Portals and KM

Their idea management solutions are primarily used internally but they can be easily used externally for co-creation with customers as well.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

via: Mobile RSS Email Alerts Bios: Dion’s Bio September 28th, 2009 Community management: The essential capability of successful Enterprise 2.0 Now community management is increasingly proving not just useful but a critical component of Enterprise 2.0 Community management itself can be sensitive subject in the social media arena.

Community ROI / Online Community Unconference 2007

John Tropea - Delicious Community

sales manager asks a new sales person, “Did you have a good day?” asked the manager. Then you did not have a good day,” replied the manager. line manager is concerned with quarterly targets or higher revenue. ROI is often a hurdle or a means to focus preliminary cost/benefit analysis to screen out clear losers.

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

host with intention to support & manage community over time. Sonoma Sunrise in honor of the dawn of 2016. Thank you for being part of it.

2015 17