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Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. social computing.

Social Media Clout: Klout them up – don’t you know who I am?

Laurel Papworth- Social Network Strategy

But Klout gives PR people a way of telling who on social media can get messages to the most people. just came up with a new term. Klout ).

2012 91

Higher Education in 2025

Jenny Connected

On November 3 rd Frances Bell and I will be at Southampton University’s ILIaD Inaugural Conference. But what would this look like? 2010). 2010).

2014 23

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Social network sites: Definition, history, and scholarship. link] Social Network Sites: Definition, History, and Scholarship danah m.

2007 41

If space is a becoming what kind of spaces do we need for learning?

Jenny Connected

The second keynote at the Networked Learning Conference 2016 was presented by  Sian Bayne. Social Studies of Science, 24(4), 641-671.

2016 61

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

It’s somewhat relevant as Om Malik has now asked a rhetorical question if Social Network tools are just a feature of website.

2007 24

16 Tips for Using #hashtags HINT: You’re doing it wrong :P #socialmedia

Laurel Papworth- Social Network Strategy

Without the hashtags, status updates, tweets, social objects sit there waiting for the subscribers to see it. Not community driven content.

2014 134

34 More Ways to Build Your Own Social Network

John Tropea - Delicious Social Network

Conspicuously missing from that round-up were many additional companies that specialize in the creation of social networks. When reviewing Ning , KickApps , et al., I was able to test the products first-hand by creating social networks from scratch and for free using online wizards and tools. companies). Thanks! Thanks.

DZOIC 10

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. Hence the hasty conclusion that social media don’t scale.

2013 24

I Think I May Have Just Experienced The Future…

Elsua

Social, for me, while on the road, has taken a new meaning. And what it would look like altogether. And, Here is another example. Maybe not!

2012 101

The HBR List 2009 - How Social Networks Network Best

John Tropea - Delicious Social Network KM

Bees, like human beings, are social animals,and evolution has provided them with elegant approaches to group decision making. Incontrast, a richly connected network works best for integrationand decision making, because it allows the individual to heareveryone else’s opinion about the expected return from eachof the alternatives.

Social Networking Goes Open Source With Insoshi

John Tropea - Delicious Social Network

Now they’ve officially released their software for public download so anyone can install it on-premise to run their own social networks. Insoshi is not the first company to release its social networking code. Check out a test social network built on Insoshi here. reply Chris W. hellooooo? ELGG????

Facebook: Banned at work

Laurel Papworth- Social Network Strategy

A press release I did through Porter Novelli/3 Mobile got picked up in Queensland: Facebook and other social sites banned by many bosses.

Be rich in obligations (by Paolo Brunello)

Net-Map Toolbox

” At first I didn’t really get what he was meaning and I was clearly puzzled, so he continued: “You see, the real currency here is not the Burundian Franc, it’s finer than that. case studies guest post International development notes from the field Other people's work Social Networks Uncategorized

The State of Social Network Analysis in Business: LINKS Workshop Report

21st Century Organization

Patti Anklam also contributed a before and after network analysis of participants in the Facebook Groups in Business Investigation 2008.) 

Internal and external community managers are not the same

John Tropea - Delicious Community

Enterprise 2.0 & Social Business. Social Software & Tools. Enterprise 2.0 & Social Business. social-software.

2013 35

Ghost Writing – Good or Bad?

Elsua

Made Social. Knowledge Management Knowledge Tools Metablogging Personal KM Social EnterpriseHow low can we , human beings, get? At least.

2012 40

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. What impact is your participation in #fslt12 having on your personal network? Frances states. This was a thought provoking session.

Social XYZ: Got my answer in 30 minutes. with IBM Connections.

John Tropea - Delicious Social Network KM

Social XYZ Observations and musings about the Social Business revolution. Leverage the network for answers. with IBM Connections.

Next steps in rhizomatic learning research (Rhizo14)

Jenny Connected

The rhizome metaphor is sufficient to describe networked learning, but insufficient to describe learning in a community. Holland, E. W., 2013).

2014 38

The Benefits and Risks of Academic Openness

Jenny Connected

Yesterday Frances Bell made a presentation to FSLT12 MOOC on. Frances didn’t throw content at us, tell us what to think or how to think, but challenged our thinking with the questions. What impact is your participation in #fslt12 having on your personal network? Frances states. This was a thought provoking session.

Experimentation: chocolate cakes and communicators | Full Circle Associates

Nancy White

Nancy White on 28 Sep 2008 at 12:04 pm Sorry Frances, for some reason the links fell out. Is it the chocolate? The Guinness? The cake ? Cooking?

Cross Cultural Networks -a bigger governance challenge?

Governance in a Networked World

I've just returned from a couple of weeks in Europe, during which I was on a cruise down the Dalmation coast with a mix of nationalities from France, UK, Asia, Australia, USA etc. It was interesting to observe how the emerging social groups were so strongly defined around firstly language (somewhat as expected) and then country.

Organising Knowledge » Maps-Empires, Taxonomies-Enterprises

Green Chameleon

If we had stuck to making maps on Cassini’s scale, we should already have the whole Rhine frontier. ? The result is that one lacks the essential.&#

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The social media manager • he’s the interface between the community manager and the groups, communities, social spaces.

Green Chameleon » Without Internet

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Without Internet I’m off for two weeks internet free in France and nervously looking forward to it. No email! Will we all survive it? Consume only cafe, bot Internet-Cafe.and have fun! URLs are automatically converted into links. RSS2.0

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? In George’s comment he asks. This is a very timely question. agree…. ….but but whose mind?

2012 39

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? In George’s comment he asks. This is a very timely question. agree…. ….but but whose mind?

2012 39

JISC Netskills – The Rhetoric of Openness

Jenny Connected

Frances Bell and colleagues Cristina da Costa, Josie Fraser, Richard Hall and Helen Keegan will be presenting a Symposium on the subject of The Paradox of Openness: The High Costs of Giving Online   at the ALT-C conference in September. Critical Literacies Networked Learning JISC opencourses opennessBut what does openness mean?

Open 16

Nielsen Norman Group Names Best Intranets for 2010

Portals and KM

In particular, organizations used social networking—a natural inside the enterprise—to give employees practical and simple ways to communicate with one another and even change the way work is done at the organization.”. So if read this correctly knowledge management was mostly useless until social networking came along. 

Roll Your Own Social Network With Crowdvine

John Tropea - Delicious Social Network KM

Setting your own network is dead simple. You network is hosted at name.crowdvine.com Profiles consist of a photo, location, personal link, description, blog posts, and the questions the creator of the network chooses. Members can also incorporate RSS feeds from another blog, photo stream, or social bookmarking site.

Social Media in Intl. Dev: Dr. Steve Eskow

Nancy White

Finally, I have grabbed a few minutes to add the next couple of podcasts in the series on Social Media in International Development. link].

Green Chameleon » Information Overjoy - Voila!

Green Chameleon

Just back yesterday from a 2-week vacation in France and catching up on the recent discussion thread on the actKM forum on infoluenza ( Luke Naismith ), info detox ( Matt Moore ), vacations and device-obsesssion ( Kaye Vivian ) and French women who don’t get fat (Luke again) makes me feel like I never left France afterall.

Digital Divide slam invite

SocialTech

I'm off to ALT-C next week , along with most of the UKs edtechs and learning technologists. Last years session explored what web 2.0 Then join in! 1.

The Enterprise Social Network, Auto-Generated And Visually Mapped

John Tropea - Delicious Social Network KM

BEA Systems launched a social network for enterprise platform recently and Oracle’s AppsLab is working on a social network internally. Sonar Dashboard makes the network searchable, and gives visibility to the right people via a simple visualization tool that maps the user’s social graph. sucks.

SNS 1

Some final thoughts about #Fedwikihappening

Jenny Connected

Frances Bell. Over the past year I have become disillusioned with social media and this felt like an opportunity to get away from it.

2014 19

Social networking services for enterprise use

John Tropea - Delicious Social Network KM

Home About socialmedia.net Entries RSS | Comments RSS Subscribe in a reader Got social media news? Widgets Wikis Recent Posts Favourite social media tool from 2008, and the one to watch… Celebrity twitterers and other famous tweeple RSS for dummies! Are you talking about the Google Social Web blog or something else?

JAC 2012 – Joint Alumni Conference Event Highlights

Elsua

Ladies and gentlemen, Social Business is just getting started! Specially, in the area of social business and social networking for business.

2012 63

Social Media in Intl. Dev: Dr. Steve Eskow | Full Circle Associates

Nancy White

steveeskowSept9 [link] Steve’s Bio Dr. Steve Eskow is Chair of the Board and Chief Executive Officer of the The Pangaea Network.

Wikia Open Sources Social Networking - Focused Networking Now Open to All - ReadWriteWeb

John Tropea - Delicious Social Network

The ability to set up an Open Source social network is now available to anyone who can put a Mediawiki install on their servers.