Sat.Oct 03, 2009 - Fri.Oct 09, 2009

Trending Sources

How NOT to do Customer Service on Twitter Crucial Paradigm

Laurel Papworth- Social Network Strategy

Sometimes you get frustrated and really let loose. Sometimes you just say WTF and walk away. Sometimes you do it on Twitter. Actually not at all.

Intuit Brainstorm Offers Innovation Management

Portals and KM

Okay, I know what you might be thinking, but innovation management is not actually an oxymoron. Intuit has supported employee innovation for some time.

Lessons about invitation

Chris Corrigan

Yesterday I spent a day with 14 students in the Certificate in Dialogue Program at Simon Fraser University in Vancouver, teaching World Cafe and Open Space Technology. Invitation has always been a big part of my facilitation practice. When we can tap into this, meetings become the easy part. Several insights followed in this conversation.

Saving Web 2.0 from itself?

GrowingPains

On September 18, Andrew Keen gave the Incubate Innovation Lecture. Incubate is an annual independent culture festival in Tilburg. Keen is a well-known web entrepreneur and web critic. In 1995 he founded Audiocafe.com and built it into a popular first generation Internet music company. related phenomena. don't work. Copy-protection makes money.

Assassins Creed 2 and 3D Avatar game Tsuke

Laurel Papworth- Social Network Strategy

Gary Hayes got an invite to the launch of video games Assassins Creed 2 and Avatar in 3D in Sydney tonight. Ok, that was a fib. Great graphics.

More Trending

Social media cost of inaction: COI

Laurel Papworth- Social Network Strategy

Here’s a shot of me at a Tweetup in Singapore in March 2009 talking about COI. COI Cost of Inaction with Social Media. You can read more here.

Ant’s Eye View Growth Report: Welcoming Steve Alter

Ant's Eyeview Blog

And Steve Alter, the Product Manager for the Microsoft Answers support community knows that feeling… since Gartner was writing about his project.

Mobile Entree for SharePoint

Michael Sampson - Currents

I took a quick look at Mobile Entree this afternoon. months after first hearing about it. SharePoint 2007's mobile capabilities are (only) "okay".

The Man Who Should Have Used Lotus Connections — Collaborating Effectively through Wikis

Elsua

It will make you think twice about how you may have viewed email as a collaboration tool all along. tell you, a very worthy read. Quite the opposite.

Social Media Monetization: Leo Laporte TWiT

Laurel Papworth- Social Network Strategy

This video is absolutely worth watching in it’s entirety although here in Australia, for me it lagged and burped the entire time. Gosh I wish we had our National Broadband Network already! Maybe $1/4 billion. Leo makes $1.5 million a year, doubling every year. 350,000 spent a year, static costs so he’s making a tidy profit.

How Do You Listen? I Use My Eyes

Ant's Eyeview Blog

I’ve had a number of conversations lately, where I have explained my new job at Ant’s Eye View.  What I have learned is – online listening to your customers is about reading.  There is no tool that is going to eliminate the need for you to truly listen to your customers.  The tools just make it quicker, easier, and even a little fun! 

City Data City Apps: Open Data and Transparency

Collaborative Thinking

New York City Wants You to Create an App For That - Bits Blog - NYTimes.com. Screen shot of NYC Big Apps site. San Francisco Launches City App Store.

Culture Eats Strategy For Lunch

Elsua

And they may be right. Why not? Or technologies. To me, social computing within the enterprise is about everything, but the tools.

Australia: Electrolux Global Social Media Summit

Laurel Papworth- Social Network Strategy

Electrolux hosted a global social media summit from Stockholm, Sweden on Monday night. Kind of a major difference. RedBubble. Huggies. Builderscrack.

How Do You Listen? I Use My Eyes

Ant's Eyeview Blog

I’ve had a number of conversations lately, where I have explained my new job at Ant’s Eye View.  What I have learned is – online listening to your customers is about reading.  There is no tool that is going to eliminate the need for you to truly listen to your customers.  The tools just make it quicker, easier, and even a little fun! 

Close Up of Recording

Nancy White

Choconancy1 posted a photo: Tags: brussels ngf graphicfacilitation theworldcafe km4dev km4dev09

2009 2

From Office Space to the Social Office

Elsua

Every now and then you know you that you bump into one of those video clips that you realise it’s just right. The water cooler. And we should!

Talking About Local in Stoke

Social Reporter

Saturday’s unconference organised in Stoke on Trent by Will Perrin’s Talk About Local team was quite brilliant. Different sets of values.

Could you please repeat the question?

Endless Knots

As promised , best practices for conference calls. little background on how this particular set came together. " in Harvard Business Review.

IMG_1967 [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: brussels ngf graphicfacilitation theworldcafe km4dev km4dev09

The Social Media Guru [video]

Community Guy

This video is absolutely hilarious! FYI, the language is a bit salty).

Media Sandbox showcase and publication launch

Platform Neutral

I am a big fan of the iShed ’s ‘ Media Sandbox ‘ programme. Tuesday 20th October 2009 | 16:00hrs | Cinema 1 | Watershed, Bristol.

Re-launch of www.optimice.com.au

Governance in a Networked World

We don’t normally do mail outs like this, but with our re-launch of the Web site being such a significant event for us, we wanted to share it with you all. It is now 3 years since we launched www.optimice.com.au and it has continuously grown in popularity over that time. The most significant change is the incorporation of Web 2.0

KM/KW in a World of Change World Cafe Report Out [Flickr]

Nancy White

Choconancy1 posted a photo: Tags: brussels ngf graphicfacilitation theworldcafe km4dev km4dev09

What’s Jake doing in Austin??

Community Guy

With the hiring of Jennifer Hughes, our second Austin employee, our need to formalize our Austin office took on greater necessity.

Using ’social navigation’ and ‘participatory surveillance’ terms for co-creation and joint action

Taming the spaces

Olga Levistova wants to deal in her master study the question: How does social surveillance become into participatory surveillance. started to wonder about the terminology, it seems some of these terms have an overlap and we need to think which is the right concept we are talking about. Gary T. Taylor. Nova and Ortelli, 2004). Alan J. 2008).

My Reviews of the Collaboration Platforms on the Recent Forrester Wave™

Portals and KM

The Q3 2009 Forrester Wave™: Collaboration Platforms by Rob Koplowitz is out. It found that “Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders’ quadrant with its Teaming product. MindTouch, the only open source option in this Forrester Wave, landed as a Strong Performer.

Waving from Europe

Nancy White

Check the photostream.

Newest "Small Business Social Media" Deck.

Charmed Particles

It's getting there. Small Business Social Media Part One V Draft View more presentations from Marc Danziger

Social Media: Strategically Relevant In Down Times

Collaborative Thinking

Based on my inquiry load this year, I would agree that this space is still quite active: . 2009 Tribalization of Business Study. Publish date: Monday, October 05, 2009. Firms of Deloitte LLP are meeting with clients to share these insights and strategize on how they can help their businesses use these potent business tools. PRESS RELEASE.

My App Gap Posts for September 2009

Portals and KM

My App Gap Posts for September 2009. Here are my App Gap posts for September. In addition to the Fast Forward blog (see side bar for links), I am writing in another Corante blog, the App Gap, sponsored by QuickBase, The posts began toward the end of January 2008. Below are the ones for September. There will be more in October. Zoho Project 2.0

Blog>> Calling All Records Managers in Singapore

Green Chameleon

If you’re dealing with records, and would like a platform to meet your peers from other organisations to exchange knowledge and experience in this area, do send me an email. A few of us are planning to get together in November

MarketingNow in Melbourne

Laurel Papworth- Social Network Strategy

I am such a goose. told people they could find my “Marketing Now&# presentation my blog but I’d only put them up on Slideshare and not here. Interestingly, the keynote has still had 1389 views, even without me embedding it. Measuring Social Media – MarketingNow Measurement. View more documents from Laurel Papworth.

Social Analytics: Another Front For Business Intelligence

Collaborative Thinking

While my core coverage is social computing (e.g., social media, social networking) - related domains that take up an increasing number of my research and client interaction cycles are: identity, analytics, and mobility. On the one hand - the need for comprehensive analytics when it comes to social activities is very real. HIGHLIGHTS AND FEATURES.