I’ve been speaking for a couple of years now on “The COI – Cost of Inaction&# …it’s always a good fallback when companies won’t accept the ROI – Return on Investment. Here’s a shot of me at a Tweetup in Singapore in March 2009 talking about COI. COI Cost of Inaction with Social Media. MORE >>

I thought these two articles published by Knowledge@Wharton on advertising and marketing stood out when read together. The first article (see below), while focused on advertising, does raise the thought of how social media can be included as a key component to marketing strategies. Why is this important? . REFERENCES:   . First Article. company. MORE >>

Yesterday I spent a day with 14 students in the Certificate in Dialogue Program at Simon Fraser University in Vancouver, teaching World Cafe and Open Space Technology. Invitation has always been a big part of my facilitation practice. When we can tap into this, meetings become the easy part. Several insights followed in this conversation. MORE >>

Every now and then you know you that you bump into one of those video clips that you realise it’s just right. Every so often, you let serendipity do its magic and someone points you in the direction of one of those videos that, as you watch through, is just such a pleasure, and such a treat, you wish it could last for a lot longer. But online. MORE >>

Okay, I know what you might be thinking, but innovation management is not actually an oxymoron. There is much more to bringing innovation to the realization of business value than the light bulb going off within an individual. In reality, as Tad Milbourn , Product Manager for Intuit Brainstorm and I discussed, most creativity is a group process. MORE >>