Yesterday I wrote about the importance of face to face meetings to build trust and the ability to interpret each other. Also at Anecdote (and it seems to me there’s a connection here), Shawn has referenced jelly-working a couple of times recently. So far, it seems to assume everybody comes from different firms. MORE >>

I woke up this morning with game theory on the brain.  Several things I’d read over the years suddenly clicked into place – epiphany! Epiphanies are fun. wrote a whole blog post in my head, which I’m now setting aside until later because Pete Abilla at the Shmula blog wrote a post on customer service.  MORE >>

Einstein once said, "It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience.". The reason this quote came to mind was the result of a recent blog post Oracle's View On Enterprise 2.0 MORE >>

What you must do before you select a vendor Many of our clients follow the POST methdology , which is a framework for them to first understand the People they’re trying to reach, and how they use social technologies. Once you’ve done that, only then you’re ready to choose a vendor, which is the Technology. Product demos. Version 6.4 MORE >>

Notes on the 90-9-1 Principle. MORE >>