Let’s face it – the vendors you rely on for social media & community platforms, services and advice have you outnumbered and surrounded. What I am saying is that the sides of the social vendor relationship game aren’t evenly matched. Ultimately, the long term success of your social programs. MORE >>

Just last week my colleagues at Social Media Today released the 3rd annual Social Customer Index Report which is chock full of data to fuel any organization’s efforts to leverage social media for customer service. of companies surveyed use social media as a channel to address customer service issues or questions. MORE >>

about a year ago ,to create an online community of people annoyed with Optus. I’d had shocking service from Optus (the guy told me “yeah I know how to fix it but I’m not going to tell you&# ) and was in the mood to shine some social media spotlight on to poor customer service in Australia. My response to auDA. MORE >>

Below you’ll find a list of over 100 vendors (and more in the comments) of vendors that offer commodity community software. In Jan 2009 I’ve now published a Forrester Wave which segments the leaders that provide solution (service, strategy, and support) for enterprise class marketers (aka customer communities for the big brands). MORE >>

I’m speaking on social media monetization at Social Media WorldForum in Singapore on September 22nd-23rd. You can book at social media world forum. Social Media WorldForum. Damien Cummings Dell. EVENT: Social Media World Forum in Singapore is a post from: Laurel Papworth- Social Network Strategy. MORE >>