Community champions within an enterprise can be hard to find. We periodically spotlight online community leaders here, so I'm pleased to share a discussion with my friend and colleague Lauren Klein. Lauren is a community consultant with a specialty in building employee-to-employee communities. What is their purpose? MORE >>

Paul from IBM shares about how IBM Connections makes his job easier. Here's an example: " A short while ago I was involved with a complex proposal to migrate a customer's collaboration environment from a competitor's technology to an IBM solution. IBM Connections Communities are a group of people with a common interest. MORE >>

Then you are ready to build and sustain an online community, because that’s what it takes, folks… It’s all about making delightful chocolate cakes! And that includes having perhaps one of the most important of those ingredients: your online community facilitator! Building and sustaining on-line communities. MORE >>

Never mind the community facilitators. will be putting together another separate blog entry at a later time on that very same report, but going back into the actual piece that Rachel wrote I thought it was incredibly revealing how little  things have changed in the last 10 to 15 years, perhaps even more, with regards to online communities. MORE >>

Online customer communities are everywhere -- you just have to look for them -- sometimes in unlikely places. By way of definition, when we say "online customer communities," we mean an interactive, often gated, website that a company sets up for customers to collaborate on topics of mutual interest. SaaS4Channel.nl MORE >>