Blogs, Tweets, Pictures, and Videos of CMAD around the Globe: Below I’ll curate the interesting voices around the world at the 2nd annual Community Manager Appreciation Day. And most importantly, a sincere thanks to those Community Managers are forging the relationships between customers and companies using these new technologies. MORE >>

Last week, social media strategist Jeremiah Owyang and his team at Altimeter published their excellent report " Social Business Readiness: How Advanced Companies Prepare Internally ". Inevitably, given the growth of social media from both consumer and a business sides, social media crises are on the rise, and most are preventable. MORE >>

World, by Carla O'Dell , President - APQC Author, The New Edge in Knowledge. Through engaging examples, stories and data, O’Dell shares the latest findings from APQC’s KM research and her new book, including the following: How best practice organizations are using 2.0 The rise of social computing helps with participation in KM. MORE >>

applications move more deeply into the strategic operations of enterprises, a unique hybrid of social software has emerged to help businesses deal with the giant sea of customers that awaits them on the other side of the network. In particular, Social CRM has recently come into its own as a leading model for this transformation. Web 2.0 MORE >>

Below you’ll find a list of over 100 vendors (and more in the comments) of vendors that offer commodity community software. In Jan 2009 I’ve now published a Forrester Wave which segments the leaders that provide solution (service, strategy, and support) for enterprise class marketers (aka customer communities for the big brands). MORE >>