In the short video, Tom shares what he has learned one year later with rating and reviews, plus advice for other companies embarking on similar path. Disclosure: I am a USAA member (customer). USAA , a financial services company that has always been tops in customer service , is now demonstrating leadership in social media. One of USAA’s first fore’s in social media was the launch

The launch of the mobile sites resulted in a 160% increase in online video streaming – and YouTube claims that it can now deliver one of the mobile web’s biggest audiences. BRANDS GET SOCIAL ... In a first for Microsoft, we hear Bing is sponsoring weeknight showings of The Simpsons, in a three-month deal worth a hefty £500,000. Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams. For more social media snippets, follow her on @emodkate - or for general twittery, @KateVWilliams. This week: Chaps,

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