When we think of relationships, and study it from a social perspective, we look at: When we study relationships from a purely identity management focus, we look at the people, process, and technology arenas such as: improved relationships, more effective knowledge sharing). The analysis below is an update to my earlier post . This outline forms the baseline of a discussion Alice Wang (Director, Burton Group) and I will lead at a workshop next Monday sponsored by Project Concordia .

Under the heading “ Companies Making Waves At Home And Abroad, ” Optimice is featured for their work in optimising business relationships. The Rust Report also features the article “Closer Relationships Called For.” See Also The Rust Report by Len Rust Optimice Optimising Business Relationships ...Tags: Optimice - Making Waves At Home And Abroad The Rust Report identifies Australian companies worth watching. rdquo; It says that organisations “...must

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When we think of relationships, and study it from a social perspective, we look at: When we study relationships from a purely identity management focus, we look at the people, process, and technology arenas such as: improved relationships, more effective knowledge sharing). One of the interesting outcomes from my contextual research project on enterprise social networking was not only what was said by study participants but what was "not said". One such topic that did not come up to any great degree during the storytelling sessions was the topic of identity and

via: Mobile RSS Email Alerts Bios: Dion’s Bio August 18th, 2009 Using social software to reinvent the customer relationship Posted by Dion Hinchcliffe @ 12:11 pm Categories: Architecture of Participation , Business Models , Business Process Management , Collaboration , Collective Intelligence , Community , Convergence , Cost-effective scalability , Crowdsourcing , Customer Community , Customer Self-Service , Design Patterns , Encouraging Unintended Uses , Enterprise 2.0 , Enterprise Web 2.0 ,

Clearly, the “structured task worker” use case scenario is contrived to suit our purpose but it is not entirely unimaginable and contains several interesting social dynamics that illustrate points raised in Part 1 of Relationships and Identity: Two Sides of the Social Networking Coin . Part 1 is here . Part 2 provides an additional example.

Tags: Holly Seddon Online communities Promoting Community Management Social Media 2010 Business Customer relationship management FreshNetworks online communities online community maangement prediction social media Virtual communit Image by mira d’oubliette via Flickr As is traditional at this time of year, we’ve been looking back over 2009 and all the enormous leaps of innovation and learning that have happened in the social media space.

understanding the intersect between social networks, relationships, and identity remains key: Interesting space to watch... Enterprise Friendly Social Network Dashboard PeopleBrowsr Launches Real-Time Search PeopleBrowsr, a desktop and web browser-based dashboard for social networks, is adding a real-time search functionality that would let users make filtered searches into conversations on Twitter, Facebook and FriendFeed.

Rust , Christine Moorman , and Gaurav Bhalla Because companies can now interact directly with customers, they must radically reorganize to put cultivating relationships ahead of building brands. Read the HBR In Brief Print Email Purchase Article Text Size Decrease Font Size Increase Font Size ABOVE Michel de Broin , Encircling, 2006, Asphalt, yellow paint, road sign, 14.8 To be sure, most companies use customer relationship management and other technologies to get a handle on customers, but no amount of technology can really improve the situation

Tags: Research Virtual Worlds Collaboration technology avatar collaboration communication identity instant messaging leadership relationships satisfaction Second Life virtual team virtual teams virtual world virtual world I just returned from the Academy of Management conference in Chicago where I presented a paper that Surinder and I wrote with Professor Rui Huang . Our paper was an extension of the research we have been doing on leadership in virtual worlds that I wrote about previously .