We initiated the Online Community Culture study in October of 2008, as part of the ongoing research agenda of the Online Community Research Network. The intention of the study was to get a broad look at the factors that influence online community culture, and the steps community managers and strategists take in cultivating, and in some cases influencing, a community’s culture. We had over 75 participants in the research, representing many sectors, including software, tech, traditional media, social media and online community, and non-profits.

Blog of an online community facilitator ...Tags: Tags: online_facilitation online_community community_manager

The Online Communities: Metrics and Reporting research study was initiated in late July of 2009, and ran until the second week of August 2009. The research project was conducted by the Online Community Research Network , and the intention of the study was to get a broad look at what online community metrics organizations are tracking, how organizations determine and report on the ongoing value of their online community initiatives, and the reporting and metrics tools that help companies assess this. We We received approximately 175 responses.

Heidi Cohen talks about commercial communities ...Tags: Tags: metrics ROI online_communit

The Online Community Platform and Services Satisfaction research project was initiated in January of 2009 and published in March. The research project was conducted by the Online Community Research Network , and was created to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Further, we wanted to explore the unmet needs in the online We received approximately 208 completed surveys.

Jim Cashel and I hosted the "State of Online Community" webinar this morning. The The webinar is based on the research we've conducted as part of the Online Community Research Network , and highlights 10 key trends from 2008, as well as taking a peak into emerging trends for 2009. This webcast and slide deck represent a large body of work from the Forum One Networks team, as reflects input from over 2000 online community professionals from all over the world. You can see an archive of the webcast (with audio and slides, requires short registration) here:

The leaderboard recognises their value to the community in which they are placed. Reading the discussion will highlight what value the lists bring the community. Consider Twitter, and its prominent display of community members’ stats. They give Twitter the appearance of a community that values Q. What are social network leaderboards?

She asked me what reading I could recommend for somebody looking to learn more about online communities and how they can be launched and grown. There are a whole range of great books out there on how social media is used and the impact this is having on society (anything by Gladwell or Shirky would be a great starting point), but she was interested specifically in things that help managing and growing communities online. Image by austinevan via Flickr A

The growth of the Abba fan community online. ...Tags: Tags: cases online_communities communit

Tags: participation online_communit Notes on the 90-9-1 Principle ...Tags: