That means change for campaigning charities, trade associations, and membership bodies who may have worked in the past through a mix of newsletters, events and perhaps not very special services. Amy Sample Ward interviewed Clay on a topic close to her heart : what impact will social media have on nonprofits … those charities, memberships bodies etc. The biggest determinant Clay Shirky really pins down what any organisation relying on members or supporters for its life must do if it is to stay in business as people increasing network online. If they don’t offer more

Third, there’s a difference between social reporting as a role, and as a process of helping others find a voice and work together. realise I’ve forgotten that Bev wrote a while back about the social elements of social reporting, and that Josien picked up on that and made the distinction between this perspective - perhaps drawing on Bev’s work in Communities of Practice - and my emphasis, from a journalistic background, on the role. I’ve come away from the Powering a New Future conference in Lisbon with three interlocking reflections on developing the concept and practice of social reporting - and a new conclusion about what it means to be a social reporter.

The Community Roundtable A peer network for community managers and social media practitioners. Home About Membership Who We Are Partners News & Mentions Our Mission Community Maturity Model Roundtable Schedule Facilitators Blog Community Community Is A Management Approach, Not Just a Role by Rachel Happe on December 17, 2009

In this role, Jordan is responsible for creating deeper customer engagement through the creation of content and community touch points on REI.com and throughout the social web. Q: What excites you most about your role at REI? What excites me most about my role at REI is two-fold: This month’s Online Community Expert interview is with Jordan Williams, Manager of Digital Engagement at REI. Though firmly planted in the digital world, Jordan is a believer in well-roundedness and previously led REI’s national advertising and marketing strategic planning programs.

Matt’s Musings …what’s inside my head? Home Books Presentations Who is Matt? What’s my scene — user roles and needs in social computing Do you allow people to comment, review, rate and ask questions on your website’s articles? My client though, has until recently, thought of their users in the same way they do their print publications. This has meant that their market segmentation is broken down into 3 (non-mutually exclusive) roles: those that use the website, those who read print-publications

exact any/all The original knowledge-management publication denotes premium content | Feb 24 2009 E-mail: Password: Forget your password? Click Here Business Intelligence Collaboration Competitive Intelligence Communities of Practice CRM Culture E-learning Enterprise Content Management Enterprise Search

And Matt was riding this wave too: “Membership is often presented as a binary “yes,no” issue. I agree, your comment excellently hones in on how “membership” is defined and interpreted differently online. In Not to say membership is only about contributing, a members part in a community may be behind the scenes. Yesterday I posted, Internal communities where visitors can contribute just like members , and two great comments were left by Nancy White and Matt Moore . I I

In training the people with key roles in the communities (such as the coordinator, core team members and those with support roles outside the communities) a common question arose..."what Build membership . In the latter half of 2008, we worked with a number of companies to establish communities of practice. what do we do first?" Of

The Role of the Community Manager is increasingly important to developing and refining business process, and measuring performance in these new “social spaces.” 32% (74) User Activity / Engagement 21% (49) Membership Count [New Registrations, Active] 18% (42) Number of Posts / Comments 5% (12) Member Satisfaction / Loyalty 4% (10) Number of Questions Answered 4% (10) Sales Revenue - Up Sell, Cross Sell, Renewals 4% (8) Leeds / Referrals Generated 3% (6) Number of Downloads 3% (6) Number of Influencers / Evangelists 2% (5) Visitor Retention 2% (5) Number of Conversions 1% (2)

Membership may be bounded and explicit, but periods are often open or “ongoing.” rdquo; Membership is often on equal footing, but more experienced practitioners may have more status or power in the community. Membership and timelines are open and unbounded. Home What we do Keynote Speaking About Us Whitepapers Anecdote Associates Clients Contact us Categories Anecdotes Blogging Books Change management Collaboration Communities of practice Complexity Culture Expertise location Facilitation Fun Intervention design Knowledge Knowledge circulation Most Significant Change Narrative News Newsletter Open space Questions Quotes Sensemaking Social networks Storytelling Strategy « How a community can find the information it needs | Main | Get your executives reading over Christmas » 29/11/06