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Sunday, October 25, 2009
The intention of the research project was to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Further, we wanted to explore the unmet needs in the online community platform and services market. Tags: Community 101 Community Management community drupal hivelive jive leverage lithium liveworld mzinga online platform satisafaction This is cross-posted from the Online Community Report blog.
The Online Community Platform and Services Satisfaction research report was published in March of this year as part of
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Saturday, July 5, 2008
I find it interesting that some of the smaller vendors playing in the community and social networking market are missing public-facing blogs. was updating my feed subscriptions this and remain surprised that certain vendors still don???t If any of these vendors has a blog that I???ve I t
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Sunday, January 11, 2009
About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4) January 09th, 2009 | Category: White Label Social Network , Analyst , Forrester Clients can access the full report The Forrester Wave™: Community Platforms, Q1 2009 on the Forrester site, however the high level findings are available below,
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Sunday, December 16, 2007
Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta See how were connected Connections February 2009 Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 8 9 10 11
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Tuesday, January 26, 2010
The other concerns I have is that traditional CRM vendors are "repaving the cowpath" when it comes to the design point for extending CRM to social tools. For instance, I have concerns that integration of CRM for marketing via Twitter will simply make it easier for organizations to spam all followers with promotions rather than engage people in a more meaningful way (and wrongly thinking that they are truly using Twitter in a social manner). About a decade ago, the industry witnessed the rise of what some called "e-CRM" where CRM suites were extended to include interaction via the Internet.
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Monday, November 9, 2009
prediction market s. The conversation
flow, forward looking sculptures in nearby Millenium Park . For those new to prediction markets finding a public prediction market
to Adoption Prediction Market made news at the recent San Francisco Enterprise
2.0 Conference. Andrew McAfee lists prediction A small and really smart group of people convened by John
Maloney Maloney (at the Gleacher Executive Center in Chicago), on November 6 to
explore
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Friday, September 25, 2009
Please note: We restrict attendance of platform and service vendors to those sponsoring the event. 30 – 2:30: Session 3 / Social Marketing & Advertising
Communities Communities and traditional forms of marketing and advertising have historically acted like oil and water. We’re just about 2 weeks away from our 8th annual Online Community Summit in Sonoma, CA, on October 8-9. We have a fantastic speaker and session line-up that I’ve detailed out below.
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Wednesday, December 24, 2008
Either Microsoft "gets it right" and delivers a forward-looking release with significant improvements that transforms SharePoint into a market-leading social computing platform, or it delivers a release that has only incremental improvements to existing functionality that reflect a backward-looking competitive landscape (circa 2008 as things get locked-down).
tactical decision to rely on a blog vendor becomes more complicated when that vendor then expands their tool to include a wiki. Rather than list off a "top ten" list of predictions for 2009, I thought I would briefly layout some topics and areas that business and IT decision-makers should pay attention to when formulating Enterprise 2.0
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Sunday, May 17, 2009
The research project was conducted by the Online Community Research Network , and was created to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Further, we wanted to explore the unmet needs in the online community platform and services market.
We Participants represent The Online Community Platform and Services Satisfaction research project was initiated in January of 2009 and published in March. We
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Sunday, February 15, 2009
As Doc Searls explained:
“VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties … With VRM, the customer is in charge of the relationship. Not the vendor. We will be able to manage vendors at least as well as they manage us .” 8221;
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