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Tuesday, March 31, 2009
As part of our community management service, our job is to help companies overcome common pitfalls, and to create communities that engage users and achieve their goals. While we’ve written various guides talking about engaging specific audiences, we thought it was worth writing a series of posts on Community Management for all audiences. In this, our first, we share our top pitfalls to avoid when building and We’re often asked by companies: “why isn’t my community performing the way I would like it to?” Taking time to create a plan that will enable you to avoid these holes in the
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Tuesday, December 8, 2009
For some of us old, creaking community managers that have been around longer than broadband, it’s slightly dizzying that the role of ‘community manager’ is creeping into the general lexicon. So if 2009 has finally galvanised the concept that online community spaces need managers, is 2010 going to be the year when the role is formalised and ranked as highly as other CRM roles? Image by mira d’oubliette via Flickr
As is traditional at this time of year, we’ve been looking back over 2009 and all the enormous leaps of innovation and learning that have happened
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Friday, June 19, 2009
I’ve loved putting together a series on debunking community management as part of FreshNetwork’s commitment to promoting best practise and sharing knowledge . Introduction to community management
The what, who and why of community management. The hardest part, of course, was boiling such a huge subject down into just five blogs. And they ended up behemoths…
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Monday, September 28, 2009
Funny enough, that has been like that for quite a while, having gotten started around 2001, when I was first getting exposed to Knowledge Management (KM or Knowledge Sharing, whatever you would prefer) as time and time again I kept bumping into multiple knowledge managers wanting to define it. Ray Sims made a very brave attempt by managing to compile the whopping number of #62 of them . Most of the folks out there who know me, and have been following this blog for a while, have probably realised by now how much I dislike definitions, and putting labels on things, in general.
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Thursday, July 2, 2009
Nice slide deck on online community management.
...Tags: Tags: online_community online_facilitation community_manager
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Tuesday, January 5, 2010
There are a whole range of great books out there on how social media is used and the impact this is having on society (anything by Gladwell or Shirky would be a great starting point), but she was interested specifically in things that help managing and growing communities online.
But this is a good starting point and we would consider them essential reading for online community managers.
Image by austinevan via Flickr
A
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Monday, September 14, 2009
So when Bill Ives just recently questioned whether you could make use of Twitter as a Personal Knowledge Management tool I couldn’t help but wonder myself whether I am using it as well as my PKM tool of choice, along with my own personal business blog and a couple of other tools. And I think I have finally managed to make it work. I have been using Twitter now for over two and a half years and, all along, if you have been following some of my recent twitterings , you would know how I seem to keep having a love / hate relationship with it. It still remains one
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Tuesday, May 20, 2008
About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers The Four Tenets of the Community Manager November 25th, 2007 | Category: Community Manager , Community Marketing , Web Industry Summary The budding Community Manager industry holds 4 tenets; these values resonate as a common thread within the role. Methodology Recently, I’ve been doing some
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Wednesday, April 15, 2009
If you have been following this blog for a while, you would know how my professional background comes from various different areas associated for quite some time now with Knowledge Management, in particular, traditional Knowledge Management: Collaboration, Community Building, Learning, etc. That’s a summary of how traditionally powerful Knowledge Management Systems need to be ready to adapt or die with the emergence of Enterprise 2.0 (Yes, I know it may sound a bit too drastic, but you get the idea of what I am after with that expression); how they need to come to terms with
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Tuesday, October 23, 2007
Tags: KM Knowledge Managemen This one from Lotus does a surprisingly good job. Not perfect, but not at all bad…
Thanks to Geoff Parcell for spotting it.
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