'The Microsoft Office 365 team recently announced some upcoming changes in the Office Web Apps in Office 365. The announcements were intended to set the scene on what is being worked on over the next 12-18 months. Here''s the list: - Incorporating more Office features in Office Web Apps. Making the online experience better. Michael''s Comments. MORE >>

'We had a great afternoon yesterday with Shaharudin Mohd Ishak from IE Singapore , Arshad Ahmed a KM practitioner from the UK and Carla Newman from Kuala Lumpur on practical knowledge retention strategies. We had a good discussion with over twenty participants from different organisations in Singapore. MORE >>

'Fascinating topic, don’t you think? And here we are, still in 2013, and already thinking about what the workplace of the future would be like by 2020. Well, one thing for sure is that it won’t be anything like we have today or what we may have had over the course of the last 50 years. They have never been the same. Or not. MORE >>

'A customer shares an insight within your company’s online community. He somehow found the time in between meetings, phone calls and lunch to share a suggestion, idea or complaint in a discussion thread. It would be great if the XYZ product would … ,” he writes. What does your company do with that customer input? Choice #3 : Fire all alarms? MORE >>

'Following my rather theoretic post about developing a how-do kit and networks for community enablers I’ve had a couple of exchanges that fill out the reality. Here’s an amalgamation of those, combined with my experience and workshop discussions. The voluntary sector community enabler’s story. Communications online is a mess. MORE >>