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2440 Articles match "Experience"
The Latest from the Communities and Networks Connection Community
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Sunday, March 14, 2010
But, hang on, before I dive further into what I will be doing at the Social Business Summit, just wanted to let folks know that I’m already on the process of putting together a couple of blog posts summarising my experiences from last week’s business trips, with keywords like lack of connectivity (Nothing new!), physical social networking for the win!, After I came back last Friday from a couple of recent business trips to both Madrid and Barcelona to speak at the Lotusphere Comes To You events, and while still recovering, slowly, from a nasty cold I caught on the plane back home, I’m starting to get ready for my next business trip; taking place next week Wednesday and heading to London for Thursday’s SOMESSO / Headshift Social Business Summit .
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Sunday, March 14, 2010
Developing network-centric KPIs and Indicators In Q3 2009 Symantec and ValueNetworks.com began using value network business intelligence approaches with the intent of improving the web-based customer experience and reducing the need for agent-based support. Further goals of the project were to determine: What KPI patterns and thresholds are relevant for managing the customer support experience? The Value Network Insights application was used to evaluate and process data from Symantec's customer support applications. As a logical extension of ongoing efforts to synchronize agent - and web-based customer support, the primary goal of this project was to better understand [F1] the factors influencing customer usage of agent- and web-based support.
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Sunday, March 14, 2010
Experiences of local collective memory and identity
Systems UrbanLabs OS - a co-created operating system for the city, based in Citilab-Cornellà
UrbanLabs OS
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The Best from the Communities and Networks Connection Community
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Monday, March 23, 2009
For a number of years I have cringed every time one of my clients tells me that have or are planning to deploy Microsoft SharePoint as a collaborative platform. They say it is their “social media” deployment. SharePoint is many things, but it misses the critical element of social media which is networked connection between people and ideas, easy discoverability, makes visible and allows people to act on weak ties, and support
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Monday, June 1, 2009
This time around with something really exciting and truly innovative that has been going on in my mind the entire day, ever since I watched a specific YouTube video that I bumped into from an earlier tweet from the always insightful Mike Wesch referencing an experiment done by Dr . Then you must watch The Twitter Experiment by Dr. After a couple of days off from my regular blogging activities, as I went on a business trip to Madrid for a couple of days end of last week to share some more thoughts and insights on social software adoption at an internal event, I am now back once more.
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Friday, October 19, 2007
We conducted a week-long experiment with Twitter , for 12 people who were not yet familiar with the tool. In this blogpost, we'll describe the experiment, and we'll summarize the reflections and new ideas for applicability of the tool. Our experiment was introduced with the following instructions (here summarized): Sign up for a twitter account at http://www.twitter.com/ (in the right upper corner) and add a photo of yourself by clicking on Your Profile and I'll also share my own ideas about Twitter in more detail. Twitter is: A global community of friends and strangers
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Tuesday, February 10, 2009
These cloud-enabled devices can play a role in understanding what you're doing, offering you assistance and improving the experience that you have doing it.
Devices increasingly become important not only as user experiences, but also as sensors. Ultimately, the cloud creates a fundamental opportunity to approach user experience in a much different way.
Insightful expansion of what cloud computing could enable...
Into the cloud: a conversation with Russ Daniels, Part II - Ars Technica
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Friday, October 19, 2007
We conducted a week-long experiment with Twitter , for 12 people who were not yet familiar with the tool. In this blogpost, we'll describe the experiment, and we'll summarize the reflections and new ideas for applicability of the tool. Our experiment was introduced with the following instructions (here summarized): Sign up for a twitter account at http://www.twitter.com/ (in the right upper corner) and add a photo of yourself by clicking on Your Profile and I'll also share my own ideas about Twitter in more detail. Twitter is: A global community of friends and strangers
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Friday, April 10, 2009
Zappos CEO Talks Culture Fit and the Importance of Creating a ‘Wow’ Experience (readwriteweb.com)
Image via CrunchBase
Zappos is a well-known social media case study. The Las Vegas shoe retailer was founded in 1999 selling shoes online.
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Thursday, April 26, 2007
Collaboration Experiments (in Reluctant Organizations) I vebeen having a lot of conversations lately about how to helporganizations become more effective at enabling collaboration. And they need to knowwhat the capacity and cultural fit for additional collaboration is, andwork within that capacity and culture rather than trying to overtax andchange it. Once theyunderstand the current state, they can start to identify feasible,small-scale experiments that have the greatest chance of success, andselect appropriate tools to implement them. Dave Pollards environmental philosophy, creative works, business papers and essays.
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Friday, December 1, 2006
As we use our e-collaboration community as a laboratory for experimenting with e-tools, we decided to prepare an upcoming f2f meeting using online teleconferencing. In the first meeting we experimented with High Speed Conferencing . Having Skype and regular phone users on the same call might be very helpful for international communities. Experiences with High Speed Conferencing This online preparation meeting When you don’t know how to ride a bike, walking is always faster! An online conference call seems like a simple, cheap and accessible way for bringing a distributed group together.
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Thursday, July 19, 2007
Valuable information and experiences are lost in individual email folders or are not always communicated outside the project team. Christian Kreutz worked for two years at the Deutsche Gesellschaft für Technische Zusammenarbeit ( GTZ ) in Egypt. The German Technical Cooperation works quite decentralized having country offices in most partner countries.
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Wednesday, January 13, 2010
Don’t just be beautiful through utility, create passion by crafting an experience that quickens the breath just that little bit. Though I suspect that this response is heavily based upon what Rams’s work now represents rather than the experience of using such a design classic.
However, now more than ever, creating an experience that quickens the breath – whether it be a product or a service – may be the only way to creating brand loyalty and a Dieter Rams is big at the moment. His ten principles of good design seemed to explode around the interweb when the new Vitsoe
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