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Home About Jon Mell Jon Mell - Web 2.0 ideas and strategy Contact me If you would like my help with your Enterprise 2.0 project or strategy please contact me: Email: jonmell at me.com Phone: +447973257146 Find out more about me Find Jon Mell on Linked In Find Jon Mell on Facebook Follow Jon Mell on Twitter Subscribe Subscribe in a reader Recent Posts Integrate Lotus Connections and Confluence to save money - web conferencing Project manager jobs Can you find the people you need? Follow me on Twitter... Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 facebook facebook fatigue Generation Y Google Headshift IBM Ideastorm innovation instant messaging Jive

Home About Jon Mell Jon Mell - Web 2.0 ideas and strategy Contact me If you would like my help with your Enterprise 2.0 project or strategy please contact me: Email: jonmell at me.com Phone: +447973257146 Find out more about me Find Jon Mell on Linked In Find Jon Mell on Facebook Follow Jon Mell on Twitter Subscribe Subscribe in a reader Recent Posts Integrate Lotus Connections and Confluence to save money - web conferencing Project manager jobs Can you find the people you need? Follow me on Twitter... Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 facebook facebook fatigue Generation Y Google Headshift IBM Ideastorm innovation instant messaging Jive

This is what Dell did, and this is how Dell managed to work out that one member of its customer support community saved them $1m a year in support costs. Getting started in social media Matt Rhodes Measurement Online communities Social Media Dell FreshNetworks On the Web online communities Rate of return Revenue social media social media measurement Technical support Virtual community web 2. Image by Marco D via Flickr For any brand getting started in social media , the most important thing is to be able to show the impact you are having.

The message was consumers are now using multiple communication tools to reach your company, but some web 2.0 In 2009, many companies have experienced 1 or 2 benefits from listening case studies ( Southwest Airlines , Dell ), but still question about why do I (insert business name here) need to listen. Become Visible on the Web - learn the keywords your customers are using and fine tune your SEO Listening is a personal challenge for most of us in our daily relationships. It is primary tenant of our communication, but too often not practiced or practiced poorly.

Thanks, all!   From right, Bill Ives, Clara Shih, Isaac Garcia, me (where's Patti Anklam?)   People already tweeting and we'd barely started   My team in front row (they eventually smiled) And now for the tweets, unedited, in reverse order, and jumping to next page jlipnack Mega thx to @panklam @isaacgarcia @clarashih @billives AND THE BRILLIANT AUDIENCE for #e2conf21 How Twitter Changes Everything! 30 minutes ago from web     billives

About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers The Four Tenets of the Community Manager November 25th, 2007 | Category: Community Manager , Community Marketing , Web Industry Summary The budding Community Manager industry holds 4 tenets; these values resonate as a common thread within the role. Additional Resources I’ve been

About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers List of “White Label” or “Private Label” (Applications you can Rebrand) Social Networking Platforms, Community Platforms February 12th, 2007 | Category: White Label Social Network , Industry Index , Social Networking Left Graphic: Forrester Wave™: Community Platforms, Q1 ’09 Important Update:

About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers List of Social Computing Strategists and Community Managers for Enterprise Corporations 2008 –Social Media Jobs and Professionals June 20th, 2008 | Category: Career , Social Media Job , Web Team , On the move , Community Manager , Industry Index If you’re interested in jobs for this space, please read the