Euan Semple started the BBC intranet on a box under his desk and the seasoned community practitioner Dawn Lacallade (previously Lead Stormchaser at Dell and now at solarwinds ) tirelessly waded through the politics at Dell to extol the benefits of the early Dell communities. So here are some tips from Dawn about how she used her powers of persuasion at Dell (at solarwinds everything they do starts with ‘how do we involve customers in this’ so I gather life is less complicated for her now!). I’m at the Communities 2.0 conference in San Francisco this week.

Additional Resources I’ve been very involved with this new role, here’s some related content: Meet your peers and Join the Community Manager group in Facebook Understanding the Community/Evangelist Role, and profiles of a few of my Favorite Folks Capture from the Community UnConference Forum One Community Roundtable–Strategies for Community Video of Dell: When the Web team leads product development, the evolution of Dell Hell to Dell Swell Video: Web Strategy Show: Community Strategies with Jake McKee Update: Also see this association of community managers (IOCMA)

Then you’ll be able to add to the great case studies from the likes of Dell and Pepsi that are listed in Twitter 101. Twitter 101 for Business – official case studies, tips and downloads (nickburcher.com) Image by futurowoman via Flickr This week has seen Twitter launch Twitter 101 ; a guide for businesses of how to use Twitter.

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Why arent YOU? Ad Leaders Struggling Delight = Brand + Experience Quiet Celebrations Interview With a Barbarian Working Class Blogger I Love My Citi Experience Map Visualizing Social Media Network Interaction Design Made Simple Customer Logic + Emotion T-Shaped Creativity Influence Ripples In Around, Outside The Sandbox Holy Trinity of Experience Design Sharing Ideas The 4Cs of Blogging Brand Love People Who Need Lables. Creativity 2.E Power Consumer is the New PC Visualizing The Tipping

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Or provide a means to let new ideas flow in from the community in a very Dell IdeaStorm fashion . Projects Fail Using social software to reinvent the customer relationship Pragmatic new models for enterprise architecture take shape The future of enterprise data in a radically open and Web-based world Blogs From Our Sponsors Tips for Successful Document Capture > Welcome to The DocuMentor > Yes We Can -- improve records management > T to the C to the O: Know your costs > Top Rated The future of enterprise

Not sorted in any particular order: BlogTronix I met Vassil, the CEO, I think it has a chance of giving Sharepoint a run for it’s money given it’s Intranet type features Sharepoint Microsoft’s collaboration suite is getting social networking tools for it’s 2007 version, I’m waiting for Microsoft to call me to do a demo. Five Across SF company just acquired by Cisco Community Server I was looking at this while at a previous role, this is what the famous Channel 9 was built on, as well as Dell 1to1 and Xbox PeopleAggregator I’m having

Now, couple that with my most recent post where I drew attention to the fact that social media sites like twitter affords a great opportunity to connect with folks working at these companies (Read how Dell, LinkedIn and Comcast encountered users on social media sites ), and we may be onto something. Stay tuned for more. Possibly related posts: (automatically generated) Tip: Easiest way to monitor conversations around your brand Sound Advice to Online Community Managers How Do Community Managers Report Up? What’s an Online Community Organizer Do? Comments