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769 Articles match "Community","Forums"
The Latest from the Communities and Networks Connection Community
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Wednesday, March 17, 2010
I’ve been asked to speak in Melbourne on April 15th (evening) about the impact of social media, online communities, social networks and call centres. ATA VIC Forum: Social Media & Your Centre — 15 Apr 2010
Laurel Papworth is Australia’s leading social media strategist and has been working with online communities, virtual worlds and forums for 20 years.
As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues.
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Tuesday, March 16, 2010
I’m in Austin for SxSWi (South by Southwest interactive) with several colleagues from Forum One and several thousand colleagues from around the world working in the digital and interactive fields. Tags: Events Featured Posts online business online community Social Media sxsw sxsw The “festival” is a nonstop series of keynotes and panel discussions during the day, and social events and meetups during the off hours (and in between sessions). What is the common thread tying everyone together?
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Monday, March 15, 2010
The memorandum also mentions that the government is building a new web platform for the management of challenges, as well as a community of practice for federal employees and contractors involved in these initiatives sector. At a Forum One's Web Executive Seminar in 2008, Jeremy Ames of EPA spoke about federal government prizes in the 1920s (including for the design of Memorial Bridge over the Potomac). We've written previously about the Obama Administration's Open Government Directive . Among other things, the Directive has led to a proliferation of innovative " ideas sites
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The Best from the Communities and Networks Connection Community
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Monday, March 2, 2009
Forums
Forums are often used to structure conversations within a group of people. Generally, a topic or theme is created for the forum (e.g., "How People post a message to the forum - sometimes supplying a more detailed subject header along with information specific to that subject. Ross Mayfield put forth a pretty interesting question on Twitter (see below). It's a great question - my thoughts below:
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Tuesday, January 5, 2010
She asked me what reading I could recommend for somebody looking to learn more about online communities and how they can be launched and grown. There are a whole range of great books out there on how social media is used and the impact this is having on society (anything by Gladwell or Shirky would be a great starting point), but she was interested specifically in things that help managing and growing communities online.
Image by austinevan via Flickr
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Sunday, March 15, 2009
At work one of our teams is using a community space in order to use a forum to crowdsource ideas for continuous improvement. Our forum is basic so we don’t have the features that come with crowdsource designed tools like IdeaJam , Brightidea (used by Cisco ), Salesforce have their own site, IdeaScale , UserVoice , Suggestion Box , CrowdSound (widget), Fevote
There is an indirect value in all the stuff that happened We got 400 posts in 2 weeks.
I’ve also noticed some tools if you want people to crowdsource around a question you have proposed,
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Monday, May 11, 2009
Not long ago I posted on how broad communities can be a fertile ground to sprout new communities, and I also posted about a crowdsourcing exercise to create a community/s.
Each category will be a new forum, our job is to move ideas into the correct forum. It’s great we are coming up with these forums after the fact rather than the prescriptive approach, but SIDENOTE - after this crowdsourcing exercise the next step it to organise the ideas into categories. If only our forum had tagging.
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Thursday, December 24, 2009
We’ve put the question to leading community managers across the world, and they have outlined the classic community clangers that we should all avoid.
Toby Metcalfe, Community Manager and Social Networker, is straight to the point on this: “The big mistake is to not be engaged – to have a forum and not be interacting with those in the community. Not listening to the community: building in by Arno Arno
Lack of engagement
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Wednesday, April 8, 2009
Smith) forth coming book, Digital Habitats: stewarding technology for communities .
Here’s what Nancy says about community orientation:
“In our research of CoPs we noticed 9 general patterns of activities that characterized a community’s orientation. They give you a lens to reflect on how your community is doing and where you might want it to be headed. “ Nancy White has been generous to share a section out of a chapter of her co-authored (Etienne Wenger and John. D
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Monday, June 22, 2009
As a community manager or administrator, the situations we have to deal with are as varied as life itself. Tags: Dealing with Users Managing Staff Managing the Community Thinkin For all talk about the online and offline worlds being different, at the end of the day, they have more in common than they do dissimilar. Unfortunately, this is not just the fun, easy parts of [...]
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Wednesday, November 26, 2008
We initiated the Online Community Culture study in October of 2008, as part of the ongoing research agenda of the Online Community Research Network. The intention of the study was to get a broad look at the factors that influence online community culture, and the steps community managers and strategists take in cultivating, and in some cases influencing, a community’s culture. We had over 75 participants Respondents seniority skewed towards Manager (44%), Directors & VP's (12%).
Key Factors Establishing an Online Community's Culture
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Saturday, November 14, 2009
discussion forum functionality is key for this purpose, other things are nice to have but often blur the decision about the forum to choose. Situation 1 : You're looking for an online platform for your sailing club or for your family to prepare for the yearly family reunion. But what are really the options you have for online community platforms and how you do it right choices? Photo: participants in our workhshop on online facilitation In many situations non-ICT specialists want to organise some online conversations and are looking for a good online space. A
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Sunday, February 10, 2008
About Contact Web Strategy Vault Web Strategy by Jeremiah Owyang | Social Media, Web Marketing Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Understanding the difference between Forums, Blogs, and Social Networks January 28th, 2008 | Category: Social Media It’s easy to get the tools mixed up, but it’s important to know the differences. Quite often (usually by executives) I’m asked the difference between Forums, Blogs, and Social Networks,
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