The following is Part 1 of a series on today's announcement by Cisco . What is driving Cisco into the collaboration market? There are many reasons driving Cisco in this direction (revenue opportunities, growth needs, and customer demand). Cisco believes that the collaboration market is in transition – that there are structural changes This should come as no surprise to market followers or competitors – Cisco is a company that strongly believes that its ability to grow and innovate is dependent on how well it: · Understands the emergence and evolution

Highlights of Cisco's press release is below (with a link to the full release). Intercompany Cisco TelePresence Directory is a Cisco-hosted directory of endpoints, organizations and people with access to Cisco TelePresence endpoints. The directory features a virtual assistant to assist with scheduling meetings between  the more than 1000 rooms and 75 customers on Cisco TelePresence exchanges. Additional blog posts will come out later today (starting around noon PT) that will include my early thoughts. I

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Whether you are doing an offline event or working in an online community , there is a lot of commonality in how to build a great innovation process. This presentation from Guy Kawasaki at Cisco Live last week presents ten steps to great innovation. Innovation Matt Rhodes Required reading Cisco Systems ciscolive co-creation cocreation customer communities freshminds FreshNetworks Guy Kawasaki innovation marketing Mission statement online Image by always13 via Flickr As we’ve written before, right now, in the current economic climate, it’s a great time

For some time I've pointed out the need for the Cisco groups responsible for enterprise collaboration (including unified communications, mobile, WebEx, etc.) Eos was not mentioned at the Cisco Collaboration Summit and suddenly it is at the center of a social media social networking storyline that has consumer and enterprise implications. Cisco (NASDAQ: CSCO) today released the results of a third-party global study to be better aligned with the more consumer-centric, social media-focused EOS group(s). Case in point - below - study released from one side of the house that

marketing, relationship/community management, app dev, and internal activities that include content, collaboration, communication, process, and analytics) will take time and Cisco will need to demonstrate the necessary non-technology competencies soon. Then there is the question of how this relates to other Cisco SaaS/Cloud initiatives (e.g., From a technology perspective, there are lots of options in this space (in alpha order: Awareness, Communispace, HiveLive, Leverage, Lithium, Mzinga, Sparta and many more). Just having the technology is merely "ante into the game".

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Although Cisco has a broader collaboration arsenal than Avaya given its WebEx Connect efforts - at best, that places competitive pressure on IBM and Microsoft in a somewhat traditional way. SaaS, in-and-of-itself is not a sustainable barrier or competitive differential for Cisco. So should Avaya and Cisco "give up" any notion of disrupting the IM/presence trend within the enterprise? I've posted a lot recently regarding enterprise social messaging ("Twitter for the enterprise"): Twitter in the Workplace

That's a question Cisco wants to answer - point tools are not enough. Example1: collaboration-enabled CRM process. Example3: Streamlining complex human processes - follow-me, single number reach... reduce cycle time, coordination, process latency Joe Burton, CTO, Session Notes: Why is an architectural approach towards collaboration important?

redefining performance appraisal processes) are not far-fetched ideas.  Cisco: The market will only give Cisco so much time to "talk the talk". Rather than list off a "top ten" list of predictions for 2009, I thought I would briefly layout some topics and areas that business and IT decision-makers should pay attention to when formulating Enterprise 2.0 plans: