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Thursday, September 24, 2009
Earlier this week we wrote about Thomson Holidays and how a blogger can impact your brand reputation and how with social media, complaints have moved from being a customer service issue to being a branding and corporate reputation one.
And we then moved into some examples from customer service: some good, some bad and one just ugly. Image by JMC Photos via Flickr
Earlier this week I was running a ‘masterclass’ in social media and customer service at the Call Centre Focus & Customer Strategy Conference 2009 .
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Tuesday, July 24, 2007
Bensah , one of the most fanatic bloggers in Ghana. See an example of a review here . This is a huge opportunity for bloggers to get known (this is how I found Emmanuel's blog) and to be crossposted to a wider audience. On each country page there is a feed with blogposts, see the example for Ghana . Yesterday I went out with the GINKS secretariat to meet Emmanuel K. I
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Friday, February 13, 2009
Remember the blog posts I put together yesterday on the topic of " Just Do The Right Thing " by the wonderfully gifted industry analyst / blogger Rachel Happe ? Yes, indeed, walking the talk and leading by example!
Just leading by example!
Well, today I thought I would share with you what I exactly meant yesterday with that article and also what Rachel probably meant as well in hers: stop all the fuss you are going through to figure out the ROI of social software, and, instead, just go ahead and do it! Plain and simple!
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Tuesday, August 4, 2009
Yes, I am talking about the IBM Blogger Q&A meeting that took place with both Irene Greif and Bob Picciano , amongst several other folks (Like Suzanne Minassian or Casey Dugan – and a few others).
bloggers in the room along with myself (Like Mike Krigsman and Sameer Patel , for instance); and it surely was interesting from an insider point of view to check out the flow of the conversations and the agenda that was set up. On my latest blog post on the Enterprise 2.0 Conference event highlights for Day One, I mentioned how I would be putting together
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Tuesday, November 15, 2005
Cecile Landman and Jo van der spek wrote about the work with Iraqi bloggers for the incommunicado conference in Amsterdam in June 2005. Bloggers were linked by the streamtime site. By linking to every blogger, mailing and chatting, streamtime has started to work as a real network. The streamtime project started with radio transmissions in Iraq, but this became impossible mid 2004 and so they decided to dedicate to linking with Iraqis in Iraq and the diaspora. The blogs are interesting because they offer insights, information and stories and cover a wide spectrum of opinions.
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Monday, April 20, 2009
PR Blogger - Written by Stephen Davies MD of 3W PR, an online PR agency. Whilst many bloggers just report on things they have seen, Mark always tries to go deeper on understanding why things are happening.
They cover blogger tools and general internet news and analysis.
We’re celebrating over here at FreshNetworks because, according to AdvertisingAge, we’ve just made it into the top 20 UK blogs for media and marketing .
Woo Hoo.
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Monday, March 26, 2007
[if lt IE 4] [endif] My profile My newswires RSS Home Events Book of the month General event information KB special events Online events Language zones � Central Eastern Europe European Commission Il Campo dei Saperi Le Coin des Francophones Saber Latino Wissenmanagement und Networking Zona de KM em Portugu�s KM in Belgium Special Interest Groups � Complexity Science & Organisations CoPs
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Wednesday, January 21, 2009
Hyperlinked: The post has about five links to other web pages to expand on or provide examples of what the posting covers. On the downside, while private bloggers can shrug off negative or vituperative comments, that is harder for a government agency. As Obama raised his hand and took the oath of office around noon yesterday the new administration launched its new version of the WhiteHouse.gov web site. It includes a new " White House Blog ", and the first posting shows some smart thinking about how a government entity can use a blog.
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Wednesday, October 28, 2009
Why traditional media editors will turn to bloggers for articles in the future. bigger example than what I was thinking of, but it works just the same. Mainstream editors will get articles from bloggers with audience is a post from: Laurel Papworth- Social Network Strategy
Social media = content PLUS audience.
If you are managing a newspaper or TV station or radio, will you contract out work to a freelance journalist… or will you ask a known expert that blogs to write the article?
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Monday, February 2, 2009
Blogging is used for sense-making supported by writing, multiple ways to organise and assess one’s own blog posts and conversations with other bloggers.
Weblog conversations are informed by and embedded into histories of writing in individual weblogs as well as history of interactions and relations between participating bloggers . This effort limits the scale or frequencies of such conversations and In case you were wondering: I’m almost there, submitting dissertation in two weeks. I
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