Instant messaging has not taken off in the enterprise as have other communication tools, such as e-mail. One of the older reasons I used to hear from clients years ago was the question of "need" - e-mail was already deployed, and e-mail messages arrived in "near time", so what was the extra value (i.e., We are now seeing “Twitter clones" (sometimes called micro-blogging or social messaging) targeting the enterprise and it would not surprise me if these tools At one time, IBM quoted that Sametime had around 20 million seats and Microsoft has said that it has around 10 million seats of Enterprise IM deployed.

Application development (plug-ins, integration with productivity tools) e-discovery), compliance and other burdens placed on enterprise IM. (Added after posting): One thing I forgot to mention - there will be a race of sorts between IM vendors/products and these social messaging tools. For instance, can Microsoft exploit its acquisition of Parlano and deliver it as a Twitter-like service within OCS and can IBM expand Sametime to emulate the application behaviors of Twitter-like There are several emerging (e.g., ESME, Laconica (open source), OraTweet (Oracle),

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Thumbs-Down: This example is a stretch for me - a big stretch - most customer-facing applications on web sites that are handled by call centers do not use off-the-shelf generic IM products. They typically use real-time collaboration tools that are included within their call center A few good tips and examples but also some "buyer beware" tactics that folks should be aware of.

This example is a stretch for me - a big stretch - most customer-facing applications on web sites that are handled by call centers do not use off-the-shelf generic IM products. They typically use real-time collaboration tools that are included within their call center suites and/or CRM applications. In the latter case, they integrated Sametime with a partner application to route the IM to the next available John Del Pizzo from the IBM Sametime team responded to my post - but, I'm not persuaded by the counter-arguments.    Point 1

A while ago, Robert Young had already predicted that the interoperability of instant messaging services with each other, and with the social networking sites, may lead to a quantum leap of filesharing potential : “ Prompted by the application’s growing popularity and incensed by the fact that users no longer had to use its official client, AOL attempted to block Trillian in early 2002, though the application’s developers would release patches very quickly to un-break the service. 8220; Most IM services are essentially P2P systems… not too dissimilar from the technologies behind Napster and KaZaA.

Dare Obasanjo aka Carnage4Life Truth, Justice and the Pursuit of Excellent Software Navigation for Dare Obasanjo aka Carnage4Life - The Difference between a Social Network Site, a Social Graph Application and a Social OS Content Sidebar Footer August 30, 2007 @ 09:18 AM Comments [6] The Difference between a Social Network Site, a Social Graph Application and a Social OS Recently someone at work asked me if I thought

In the near future, users will be able to use Jabber/XMPP-based chat applications to connect to Facebook Chat “. Tags: Instant Messagin Excellent points - and disappointing that Facebook as not leveraged this opportunity more decisively.  Happy birthday Facebook Jabber/XMPP chat vaporware A

You can see where your people are, and you can also see their status: Are they busy, available, on the phone, etc. Helio has taken the instant messaging metaphors of presence and status, and extended them into a location context. Pretty nice. As you can probably tell, I'm being a little tongue-in-cheek with the title of this post, just for the sake of provocation. But I actually do have a theory about how to design great mobile apps.

What: WSJ article on how text messaging may prevent languages from fading Posts to which it is related: None Bottom line:   Language advocates worry that languages may not stay relevant if they are not used to send text messages on a cellphone. In 2006, cellphone users in India with predictive text averaged 70 messages a week compared to 18 messages sent by those without predictive text on their cellphones. However, texting on a cellphone can be cumbersome because one has to make multiple taps on keys to select some letters. This becomes even harder in languages

Enterprise Instant Messaging (IM) Most IM systems and applications also support some form of group chat. Most systems allow instant messages to be logged. People not involved in the instant messaging or group chat session cannot view the content of those communications through the IM client applications. Ross Mayfield put forth a pretty interesting question on Twitter (see below). It's a great question - my thoughts below: