1 is, " By 2014, social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20 percent of business users: Greater availability of social networking services both inside and outside the firewall, coupled with changing demographics and work styles will lead 20 percent of users to make a social network the hub of their business communications. Instead of calling up a specific customer from a customer relationship management database, and then selecting the correct input field, someone using Confer's product can enter a message in a dialogue box

Whammy one: Microsoft has inked deals with both Facebook and Twitter, allowing status updates to be integrated into the Bing Search engine. ON FACEBOOK... The ‘Book’s deal with Bing, which will integrate status updates into search results, is expected to go live within two months . should give a sense of urgency to those who have yet to master Facebook’s privacy settings. Welcome to eModeration's digest of all that is intriguing, alarming or odd in the world of social media. This week we have capitulated to popular demand: we will now be posting bite-size

It provides forecasts of the number of users and of spend on TDM, VoIP and FMC services for business voice in France, Germany, Italy, Poland, Spain, Sweden, the UK and Europe as a whole to 2014 for organisations of 20–500 and 500+ employees. " More Thanks to Facebook, some questions can be answered without asking them. Google Docs Shared Folders ... Google added a new shared folder option to Google Docs, its online document authoring and collaboration tool. "