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81 Articles match "2009","Dell"
The Latest from the Communities and Networks Connection Community
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Tuesday, December 22, 2009
Navy and at Dell, Inc.) Great customer service starts with a healthy brain. I believe if your employees are happy, informed, engaged, and energized; then they produce better products and deliver great service. If your employees have negative feelings, this clogs the Prefrontal Cortex in the brain, where empathy and reasoning reside.
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Thursday, December 17, 2009
Richard Binhammer, senior manager, Dell
Technorati Tags: ADMA , Australia , Dell , Facebook , Harold Mitchell , Helen Willoughby , IAB , influence , Julian Persaud , laurel papworth , Mitchell Communicatons Group , mobile , OMA , Paul Borrud , Paul Fisher , PRIA , Richard Binhammer , Rob Edwards , Rohit Dadwal , social media , Tracy Jones
Tags: Tags: ADMA , Australia , Australia , Dell , Facebook , Harold Mitchell , Helen Willoughby , IAB , influence , Influencers , Julian Persaud , laurel Marketing Magazine name Industry Head of Social Media for Australia.
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Wednesday, December 16, 2009
Enterprise Products of 2009 Via @ readwriteweb
[link] 10th
RT @ hebsgaard : Observations from #Gilbane Boston 2009 [link] thx @ lehawes 5:23 PM Dec
9th 9th
Dell has $7M in
global Here is the fifth in a new series of posts that provide
access access to my favorite tweets that contain links to useful information.
Some
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The Best from the Communities and Networks Connection Community
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Saturday, June 13, 2009
But Dell tell a different story. How is Dell doing it? Dell sells refurbished computers through @ DellOutlet and has about 600,000 followers. And whilst $3 million revenue is a relatively small proportion of Dell’s overall sales, this does mean that they have taken an average or $5 for every follower they have on Twitter. Image by Alex via Flickr
There’s been a lot of talk about Twitter so far this year - starting with the incredible growth in number of Twitter users to more recent discussions about a Harvard Business Review report that 10%
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Thursday, July 2, 2009
Group purchases, in the model of Dell Swarm , are on the rise. Tags: conferences Amazon China CIC Dell Facebook Inc qq Sam Flemming social media social network I was at a talk on how internet word of mouth (iWOM) works in China a couple of weeks ago. There were a few noteworthy things that Sam Flemming , CEO and Co-Founder of CIC , said:
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Thursday, September 24, 2009
Earlier this week I was running a ‘masterclass’ in social media and customer service at the Call Centre Focus & Customer Strategy Conference 2009 . Dell is an example of ‘bad turned good’ and has moved from its period of ‘Dell Hell’ to being perhaps one of the best example of businesses having an integrated approach to social media. We discussed in the workshop the Image by JMC Photos via Flickr
Earlier this week we wrote about Thomson Holidays and how a blogger can impact your brand reputation and how with social media,
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Tuesday, September 15, 2009
In 2009, many companies have experienced 1 or 2 benefits from listening case studies ( Southwest Airlines , Dell ), but still question about why do I (insert business name here) need to listen.
Tags: Listening AEV Ant's Eye View Dell Radian6 Southwest Airline Listening is a personal challenge for most of us in our daily relationships. It is primary tenant of our communication, but too often not practiced or practiced poorly.
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Wednesday, May 13, 2009
Euan Semple started the BBC intranet on a box under his desk and the seasoned community practitioner Dawn Lacallade (previously Lead Stormchaser at Dell and now at solarwinds ) tirelessly waded through the politics at Dell to extol the benefits of the early Dell communities. So here are some tips from Dawn about how she used her powers of persuasion at Dell (at solarwinds everything they do starts with ‘how do we involve customers in this’ so I gather life is less complicated for her now!). I’m at the Communities 2.0 conference in San Francisco this week.
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Monday, November 16, 2009
the first interview, Bill Johnston talks with Vida Killian of Dell about the value of online community at Dell as well as lessons learned from her experience with community and social media.
In This month we're featuring two video interviews Bill Johnston conducted at the Online Community Summit in Sonoma, CA in October.
In In
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Saturday, September 5, 2009
There are some well know examples of businesses working with consumers on co-creation in this way: MyStarbucksIdea and Dell’s Ideastorm being among the most well known.
Tags: Innovation Matt Rhodes Online communities Social Media Social networks Arnold Schwarzenegger Brand Business co-creation cocreation customer communities Dell Dell IdeaStorm facebook freshminds FreshNetworks Ideastorm innovation myidea4ca myidea4ca.com mystarbucksidea On the Web online communities online networks social media Social network social networking Twitter Virtual community Web web2.0
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Thursday, April 23, 2009
Dell’s Online Communication Policy [link]
Managing staff who participate in social networks.
This list also includes policies called; Staff blogging policies, enterprise social network guidelines, Employee Blogging Policies, Staff engagement in online communities, and so on. I’ve done a few press (radio, print) interviews this week re: Telstra so I thought I should have another look at how Enterprise, Government, Corporates, Not for Profits are handling
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Tuesday, October 27, 2009
This is what Dell did, and this is how Dell managed to work out that one member of its customer support community saved them $1m a year in support costs. Getting started in social media Matt Rhodes Measurement Online communities Social Media Dell FreshNetworks On the Web online communities Rate of return Revenue social media social media measurement Technical support Virtual community web 2. Image by Marco D via Flickr
For any brand getting started in social media , the most important thing is to be able to show the impact you are having.
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Thursday, December 17, 2009
Richard Binhammer, senior manager, Dell
Technorati Tags: ADMA , Australia , Dell , Facebook , Harold Mitchell , Helen Willoughby , IAB , influence , Julian Persaud , laurel papworth , Mitchell Communicatons Group , mobile , OMA , Paul Borrud , Paul Fisher , PRIA , Richard Binhammer , Rob Edwards , Rohit Dadwal , social media , Tracy Jones
Tags: Tags: ADMA , Australia , Australia , Dell , Facebook , Harold Mitchell , Helen Willoughby , IAB , influence , Influencers , Julian Persaud , laurel Marketing Magazine name Industry Head of Social Media for Australia.
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