Inside out A view from deep inside the intestines of a global company Blog About My articles New BT social media case study (12/09/08) BT Web 2.0 adoption case study (I wrote the below article as a case study of BT’s experiences to date with the adoption of social media tools - it was published in the November 07 edition of Employee Engagement Today magazine) Taking the ‘social’ out of social media   The power of social software is undeniable in the free, anarchic

Inside out A view from deep inside the intestines of a global company Blog About My articles New BT social media case study (12/09/08) BT Web 2.0 adoption case study (I wrote the below article as a case study of BT’s experiences to date with the adoption of social media tools - it was published in the November 07 edition of Employee Engagement Today magazine) Taking the ‘social’ out of social media   The power of social software is undeniable in the free, anarchic

At DellIdeaStorm.com , a social website that the company launched in 2007, people are invited to make suggestions for products and services. Blackberry I just came across this case study about Blackberry from eConsultancy , about how to make listening and responding more efficient. Johnson for Hurry up the customer has a complaint , eConsultancy , Marketing Mystic and Paul Chaney in Social media Listening is the new marketing It’s really helpful to look at what some good examples of what companies are doing with their listening skills: deflecting customer anger, researching new products, or correcting mis-information.

2007). Ellison Department of Telecommunication, Information Studies, and Media Michigan State University Go to a section in the article: Abstract Introduction Social Network Sites: A Definition A History of Social Network Sites Previous Scholarship Overview of this Special Theme Section Future Research Acknowledgments Notes References About the Authors Abstract Social network sites (SNSs) are increasingly attracting the attention of academic

Communities and Collaboration About Subscribe Perceptions about learning and sharing in a virtual world by Steve Dale Communities and Collaboration Communities and Collaboration » Page Communities of Practice Case Studies Social Enterprise Co ROI Weblogs Privacy Personalisation Peer Assist webcast Collabor8now Technology Stewardship Third Sector Travel Equality and Diversity Generation V Jobs IPSV Lobbying Metrics Shared Services Socially excluded Tagging Social Network Analysis Green

There are some really informed examples of social media by financial services brands and below are three great case studies of online communities in the industry from around the world. Since 2007, the Royal Bank of Canada has been running the Next Great Innovator Challenge , an online competition for university and college students across Canada to suggest an innovation for the financial services industry. For this week’s instalment in our series of online community examples we turn to the financial services industry. Online communities in the financial services

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These are stored along with forum discussions and teachers case studies in the MirandaNet Braided E-journal (Preston & Cuthell, 2000-2006). At this point the participants become active professionals, using collaborative knowledge to build new theories and policies that will impact their profession in the longer term (Preston 2007). They continue in the information exchange stage when members begin to publish their It’s taken a long time but since 1992 MirandaNet members have been learning how to communicate on line. Now an e-mature community our discussions are becoming

In search of a better way to live and make a living, and a better understanding of how the world really works. September 27, 2007 Introducing Social Networking Tools and Social Networking Analysis to Business: What To Do I attended a meeting yesterday of a self-managed KM group facilitated by the