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Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? In George’s comment he asks. This is a very timely question. agree…. ….but but whose mind?

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? In George’s comment he asks. This is a very timely question. agree…. ….but but whose mind?

2012 48

Internal and external community managers are not the same

John Tropea - Delicious Community

How wrong translations made community management a mess (at least in France). adoption. France License. Bookmarks & links.

2013 37

JAC 2012 – Joint Alumni Conference Event Highlights

Elsua

Ladies and gentlemen, Social Business is just getting started! There is still a lot of work to be done  and we have only just scratched the surface.

2012 73

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Share and Enjoy: Related posts: Can participation be mandated into communities. France License. entrepreneurship HR & Management 2.0

2006 15

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

For what shared value ? Community management in France : a rocket, an engine but no cockpit. adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. email.

2013 11

Sorry but I'm not a member of your community - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Finally, there’s no reason to throw out the baby with the bath water.There are true passionate people who want to share, help, support and collaborate for their own pleasure pleasure and, sometimes, to help their prefered brand. adoption. The Air France KLM Switzerland case. France License. Bookmarks & links.

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The social channel is a shared one and customer service is not its least use. adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Contact.

2013 16

Sorry, but I'm not a member

John Tropea - Delicious Community

France License. Antoine Riboud. Is it always relevant ? There are two reasons to that. But that’s not a important issue. The reason ?

2006 14

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

Share and Enjoy: Tags: cisco , Collaborative practices , evaluation , Human resources , incentives , John Chambers , leadership , remuneration , Social Networking Related posts The day they (may) stop sharing (0) Enterprise 2.0 : the CISCO case (2) 2.0 France License. Antoine Riboud. Align systems and remuneration. Enterprise 2.0:

2006 10

Social XYZ: Got my answer in 30 minutes. with IBM Connections.

John Tropea - Delicious Social Network KM

One of Georges colleagues in France, named Pierre, answered my question by replying to the question I had placed on Georges profile board.

Lotus 11

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Some have photo-sharing or video-sharing capabilities; others have built-in blogging and instant messaging technology. 2007). Figure 1.

2007 41

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

France License. Antoine Riboud. front page About Contact Subscribe ← Links for this week (weekly) People Centric Organizations ? So what ?

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Sometimes a manager is enough… Links for this week (weekly) What makes the value of shared information ? France License.

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

France License. Antoine Riboud. But by dint of thinking about it again and again, it seems to me that some guidelines are slowly emerging.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

Dion Hinchcliffe Mobile RSS Email Alerts Comments Share Print Facebook Twitter Recommend Digg Email Facebook Twitter StumbleUpon Reddit Home / News & Blogs / Enterprise Web 2.0 Adoption Council , a rapidly growing private community of practitioners of Enterprise 2.0 Microsoft Office Green tech Enterprise Web 2.0 effort? A. effort.

2011 33

With a 50 Friends Limit, Path Is the Opposite of Twitter

John Tropea - Delicious Social Network

It is a suite of applications ( starting today with the iPhone) focused on intimate photo sharing. 50 people connection and sharing looks lame

2011 34

How Long Before We Start Taking More Seriously Both Privacy and Security in Enterprise 2.0?

Elsua

Well, before I dive into that one I just want to share a big Thanks! Not bad, right? Have we addressed it and fixed it already? They are.

The State of Social Network Analysis in Business: LINKS Workshop Report

21st Century Organization

Worlshop attendees came from Canada, England, France, Italy and Sweden as well as across the U.S. Will such tools be adopted?

Stories, Flash Mobs and Community Matters

Nancy White

In the Twitter session one woman talked about a very unusual Twitter adoption challenge. Something to think about. Talk about mind-blowing.

Enterprise 2.0 Conference Highlights – Day Two (Continued …)

Elsua

… Plenty of food for thought on that one I can imagine … Community & Social Network Sites: Think Adoption, Not Deployment.

News Updates (December 7, 2009)

Michael Sampson - Currents

In fact, part of your next team meeting might be to discuss and adopt this as a standard. Building Trust. Cloud Computing: Security is Issue #1.

Enterprise 2.0 Black Belt Workshop - Afternoon Part Two - Enterprise 2.0 Conference Notes

Portals and KM

Learn firsthand from practitioners who have tackled adoption, architecture, change management, community management, education, governance, and the realities of living an Enterprise 2.0 If you find something useful be sure to share it.   Someone asked about when to share inside and when to share outside the enterprise.

Darwin Ecosystem’s Awareness Engine™ Provides Enhanced eDiscovery within the Enterprise 2.0 and on the Web

Portals and KM

The enterprise version is also available to early adopters. content (Discovering and Sharing). The introduction of Web 2.0 Enterprise 2.0

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

rationalized&# adoption principles. Share and Enjoy: Tags: adoption , enterprise 2.0 , organization , ssrendipity Related posts When 2.0

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

OmniFuse “We specialize in rapid creation and adoption of online social networks using our FUSION platform. We share the same pains.

2007 20

News Updates (October 13, 2009)

Michael Sampson - Currents

Google Docs Shared Folders. Google added a new shared folder option to Google Docs, its online document authoring and collaboration tool. Today, we are happy to launch one of the most requested Google Docs features — the ability to share folders. Google also added the ability to do multi-file uploads. Snow Leopard Eats Guests.

Which governance for your internal communities ? | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The debate may seem trivial but it conditions the success of many projects, first in terms of adoption and then in terms of benefits.

Seven Steps to Graphing Your Facebook Strategy

John Tropea - Delicious Social Network

With the groundbreaking launch of the Facebook Platform this past spring, and the subsequent runaway growth of Facebook Apps adopted by millions of users this summer, the question on everyone’s lips (including Google and Microsoft) has been: “So what’s your Facebook strategy?&#. Set Up Your Graph: Profiles & Privacy 2.

So you love your customers.and you let others take care of them - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace.

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

France License. Antoine Riboud. That’s not the purpose and, anyway, legitimity and competences related issues will quickly emerge.

Wikia Open Sources Social Networking - Focused Networking Now Open to All - ReadWriteWeb

John Tropea - Delicious Social Network

Buzz) is vulnerable to market share erosion at the hands of niche social news sites. Why do social networking on a wiki?

Wikia Open Sources Social Networking - Focused Networking Now Open to All

John Tropea - Delicious Social Network

Buzz) is vulnerable to market share erosion at the hands of niche social news sites. Why do social networking on a wiki?

Green Chameleon » A Brief History of Arrangement

Green Chameleon

Beginning in 1737 with his Critica Botanica he laid down the rules for his binomial naming system for species which riled his critics immensely (because he substituted so many older naming conventions with his own), but when widely adopted created the first standardized way of describing species. But it was not to be. All rights reserved.

Measuring Community Strength | Gil Yehuda's Enterprise 2.0 Blog

John Tropea - Delicious Community

Communities require emotional attachments that makes them communities — they (usually via their leaders) must develop a sense of Shared Fate.

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

front page About Subscribe ← Webcom 2009 : My schedule My Webcom 2009 in a few words → How to get results through social networks May 14th, 2009 · No Comments · Organization & Management , Social Networking It’s been a while I haven’t shared one of my “paper&# readings. adoption take ?

Monitor: Better ways to collaborate | The Economist

John Tropea - Delicious Collaboration

View all comments (6) Add your comment Comment (6) Recommend (16) E-mail Share Del.icio.us Might it be displaced by something new?

The FASTForward Blog " More on War as the accelerant for Social Software: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network

There were no doubters - and like the adoption of the train, this new way of connecting people has transformed our world. We don’t.

We All Need a Shift | Sonnez en cas d'absence

John Tropea - Delicious Network

This, of course, will minimize failure cases, will speed up business efficiency and facilitate adoption in organizations. where is the shift?