Manage phase changes in the network instead of processes Note this is an update of of an earlier blog. People working in innovation often refer to "the innovation process" as if producing an innovation was just one more business process that can be engineered for maximum efficiency. Why phase changes instead of stage gates? MORE >>

Forrester has release their report, The Forrester Wave™: Enterprise Content Management Suites, Q4 2011 , by Alan Weintraub with Stephen Powers and Anjali Yakkundi. It has the subtitle, EMC, IBM, OpenText, and Oracle Lead, with Microsoft Close Behind. The are doing this thorough enhanced ECM features in SharePoint. This all makes sense to me. MORE >>

There is *always* process. Whether we plan for it or not, when humans gather process emerges. So I’ve come up with a few ideas that I think might set the scene – to provide enough structure without constricting, and enough process without squashing spontaneity. They could easily sit on any number of continuums. MORE >>

I was reminded recently of a diagram published in one of my favourite HBR articles on organisational change management called "Fair Process"by Kim and Mauborgne back in 1997. The main message was that if people agreed that a process was 'fair' then they are more likely to accept outcomes that they not agree or like. read ERP, IM etc. MORE >>

Rather, it is because the fact that an employee could accidently tweet anything to the client’s stream rather than their personal stream tells me two things: There was/is very little process in place at the agency that ensures such mistakes can’t happen. Ask to see the process with your own eyes. Right??) Business Strateg MORE >>