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Are You Tapping “Third-Order” Engagement?

Alchemy of Change

Gallup has tracked this too and found that “customers who are fully engaged represent an average 23% premium in share of wallet, profitability, revenue, and relationship growth than the average customer. Third-order engagement is the cutting edge of business strategy. When you get it right though, it can make a huge difference.

Don’t Start with the Tools: They Are Not Your Final Destination


Don’t start with the tools. Show them the way, and don’t start the conversation with the tools alone. “? Whoah!

The Future of the WorkPlace – Social Business


As we come to wrap up another another one of those unforgettable years (2010, that is…), specially, for the Enterprise 2.0 Work swarms.

Why Best Practices Don’t Work for Knowledge Work


Innovation Knowledge Management Knowledge Tools Learning Personal KM Social Computing Well, no, I haven’t. Quite the opposite! Any kind.

2010 102

Connections are Different than Relationships

Alchemy of Change

Share Tweet Share this post! But the relationship database tools now available create a window to change those dynamics again.

Twitter's Golden Egg

Alchemy of Change

On a more basic level, Facebook’s larger base means that a lot more people share information with each other on Facebook than on Twitter. Remember

Back to Blogging, Again: Boira (2010 – … )


By the way, many thanks to all of those folks who have kindly shared their comments and experiences. No way it was going to happen! Barely.

2010 58

Why Work Doesn’t Happen at Work – A World Without Meetings?


So, now I can keep up a much tighter control of the time I spend interacting with some of those social tools. Yes, that’s right!

Online Educa Berlin 2010 Keynote: Building Networked Learning Environments


wanted to model the benefits of networked learning and use the platform I was given to share ideas, resources and research. Ensuring the infrastructure is in place is critical - but just making sure connectivity and tools are available doesn't transform education. social awareness” (2010). Making change happen. It isn't.

2010 18

Enterprise Microblogging Use Cases: Help Reduce Your Inbox Clutter!


Roll-up: Businesses Love Microblogging “, which is pretty close to another one shared by her the previous day under the title “?

Is Multitasking Bad for the Brain? – Part Deux: Singlecasting


In it, I shared a bunch of links on this very same subject, including a video interview from Gary Small , Professor of ?Psychiatry In it ?Stanford

NewsGator Enhances its Social Sites 2010 Platform for SharePoint

Portals and KM

NewsGator recently launched Social Sites 2010 2.0, the next version of their flagship enterprise social computing software. This is a good move.

Blog>> Trends in Knowledge Management

Green Chameleon

For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities. Today, we can identify six strong trends that lead into new concepts of knowledge sharing and collaboration: Exploring. Semantics. Enterprise 2.0. Corporate counterpart to Web 2.0.

My Top 10 Reasons Why I Bought an iPad


Tags: Fun Stuff and Musings General Interest Learning Life Personal KM Productivity Tools Social Computing Tools and Gadgets iPad ipad

Enterprise 2.0 Finds Its Pay Day - McKinsey

Portals and KM

The state that “our data show that fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways.”. technologies.” aka enterprise 2.0. First, the use of collaborative Web 2.0

2010 50

Blog>> The Technology Question in KM Tools

Green Chameleon

In order to enable knowledge sharing, we require tools and platforms. One of a repeating topic regarding tools is the choice of technology: which provider has the best tools; on which technology platform shall we build our applications. The user needs to be clear which tool to use for which purpose. Limit Choices.

How can social media support learning alliances/multistakeholder processses?

Joitske Hulsebosch

Furthermore, boundaries tend to be more open, unless you use only private tools, password protected environments with which you can control membership.

Forget Social Strategy, Think Social Philosophy: Hippie 2.0


That was along the lines of what I shared during that live panel. "Really? Are you serious? know what I am saying… Exactly that!

IBM 28

Gamers – A New Breed of Knowledge Workers in the Making?


Fun Stuff and Musings General Interest Innovation Learning Life Personal KM Productivity Tools Social Computing Work Life Integration Any time!

My Top 5 iPhone Apps of the Week – Week #1


Go ahead and give it a try and feel free to reach out across and start sharing some of those amazing pictures with your mobile social networks!

Free productivity tools to be thankful for

Leading Virtually

 . Among the many things to be thankful for this Thanksgiving was a set of free tools that I have been using for years now. PrimoPDF. Zotero.

Email Usage Down and Social Networking Up in 2010

Portals and KM

Here is some more information I found via the Darwin Enterprise Social Media Edition though a post on Best Social Media Stats, Facts and Marketing Research of 2010.  The share of time for social networks use climbed to 22.7% in June 2010, up from 15.8% in June 2009.    This is gain of 43%. This is drop of 28%.

Green Chameleon » The Technology Question in KM Tools

Green Chameleon blog articles how-to guides events publications book videos about The Technology Question in KM Tools In my recent posts I was rather focusing on some soft factors of implementing knowledge related activities, like suggestions for organising your knowledge or on how to promote knowledge management initiatives. RSS2.

The Community Roundtable's Community Maturity Model

John Tropea - Delicious Community

You can find it here: [link] Reply 4 Rolando Peralta June 19, 2009 at 10:12 am thanks a lot for sharing it! Thanks! Thanks for stopping by!

Model 41

7 steps to shutting down a social media site

Laurel Papworth- Social Network Strategy

shared narrative. More in Social Media is Not An Experiment. Their shutdown process is equally commendable. An exit event pre-shutdown. Or Four.

On Twitter and in the Workplace, It's Power to the Connectors - Rosabeth Moss Kanter - Harvard Business Review

John Tropea - Delicious Social Network

This 11-article guide will give you the tools and confidence you need to master public speaking. Dont be one of them. No ad hominem attacks.


SharePoint: Is It Worth Using as a Collaboration Tool?

John Tropea - Delicious Collaboration

Stay Informed Join us on Facebook Add Our RSS Feed Follow Us On Twitter Get Email Updates Top Articles CMSWire Top Articles What is SharePoint 2010?

CMS 21

Green Chameleon » Knowledge Management Explained in Five Disciplines

Green Chameleon

People need to be engaged in conversations and encourage to share what they already know, in order to achieve more and to innovate. With the right procedures and processes, this knowledge can be captured and shared more efficiently. Posted on February 10, 2010 at 03:21 PM | Comment permalink Atul You have put it quite well.

Enterprise 2.0: Two Success Stories on Connecting People with People to Make a Difference!


And, finally, talking about openness and transparency, how about going public with it AND share your 2.0 … I surely did! And I did! savvy!

IBM 21

SCVNGR’s Secret Game Mechanics Playdeck

John Tropea - Delicious Faciliatation

Find places where these game dynamics exist or places where you could implement them by building on the game layer using our tools, or others. 1.

Game 43

Think ‘Network Structure’ not ‘Networking’ « Connect « Innovation Leadership Network

John Tropea - Delicious Network

Unlike Share and Enjoy: If you like this post, you can subscribe to our feed to read our new posts when they come out! Here’s an example.

How to Avoid Multitasking – The Pomodoro Technique


Tags: Collaboration General Interest Innovation Knowledge Management Knowledge Tools Personal KM Productivity Tools Social Computing

Blog>> KM Asia 2010 - A Summary of Topics

Green Chameleon

Abdul Nasir put this in practice with informal knowledge corners (for tea or coffee) where people can find new solutions and share knowledge efficiently. Doreen Tan show-cased the sufficient set of simple KM tools; Olivier Amprimo suggests to hide complexity behind a simple user interface.

Blog>> Knowledge Management Explained in Five Disciplines

Green Chameleon

social bookmarking tools that classify websites and allow other users to share them. People need to be engaged in conversations and encourage to share what they already know, in order to achieve more and to innovate. With the right procedures and processes, this knowledge can be captured and shared more efficiently.

Social App Store gains support in the North

Social Reporter

Car sharing, village welcome packs, planning applications online, connecting second home owners, using the schools’ IT network.

Activities for online courses: The Beginning

e-Moderation Station

Share this on Facebook. an end in which learners celebrate achievements, share final products or projects, and say goodbye to the group.

2010 33

Facilitation Card Decks | Full Circle Associates

Nancy White

wanted to share some of them, and find out what you use and how. Best Patrick # Jason Reed on 23 Feb 2010 at 8:18 am What a great post.

Green Chameleon » Two Pillars of Implementing KM Initiatives

Green Chameleon blog articles how-to guides events publications book videos about Two Pillars of Implementing KM Initiatives Are you implementing a tool for collaboration, document sharing, discussions, etc and you are not sure how to make it a success? Please share your experience in promoting KM solutions! RSS2.0

Differentiating Between Social Media and Community Management

John Tropea - Delicious Community

Adobe’s design tool communities are a good example of this – customers help each other maximize the use of the tool, creating better adoption and affiliation. Social media is just that, a tool kit. Some of those tools are used by marketers, some by PR, some by by customer service teams and some by community managers.

eModeration Station » Mobile learning #1: The big picture

e-Moderation Station

Share this on Facebook. The 2010 Horizon Report predicts that mobile technology will be mainstream by the end of this year. Tweet This!