There has been a lot of buzz lately about how many empty or failed online communities litter the web. As with any hype-cycle, people run out to get or make the latest thing - in this case a social network or community - and often don't think through what having one will be like. 2) Throw feature-spaghetti at the wall and hope something sticks. MORE >>

The enterprise community manager position is sometimes termed a "jack of all trades" role. know -- I've said it myself. But I think we're starting to take it a bit too far. Over the past few weeks I have participated in a suite of webinars and talks about online communities and their growing role in functional areas such as customer care. Full stop. MORE >>

Community champions within an enterprise can be hard to find. They are far too busy delivering results to wave their own flag. These “intrapreneurs” -- the risk takers and shepherds of innovation and organizational change -- should be celebrated! Lauren is a community consultant with a specialty in building employee-to-employee communities. MORE >>

A month ago, I had the pleasure of doing an interview on the Social Business Strategy Map with Neil Davey, Editor of MyCustomer.com in the UK, which is one of Sift Media's business publications. Neil and I spoke at length about how companies can use the Social Business Strategy Map to create their own strategy and stepped through the process. MORE >>

Online community is like world peace – everyone thinks it is a good idea but it means something different to each person. Companies frequently encounter a core problem when planning an online community; the key stakeholders each hold different views of what the community will be like and what it will accomplish once it is launched. MORE >>