After I came back last Friday from a couple of recent business trips to both Madrid and Barcelona to speak at the Lotusphere Comes To You events, and while still recovering, slowly, from a nasty cold I caught on the plane back home, I’m starting to get ready for my next business trip; taking place next week Wednesday and heading to London for Thursday’s SOMESSO / Headshift Social Business Summit . And, as you can imagine, I just can’t wait for it to start!

Every so often there are those times when you bump into a couple of articles published by people, who you know and respect dearly for the tremendous amount of great work they have done in the space of Social Computing, that give you such an adrenaline rush, while reading through them, that you just can’t stop thinking about anything else for a little while. And if those blog posts have got to do with two of my favourite topics from all along ( People and Trust ) in that context of the Social Enterprise , you know I will surely be sharing my two cents of the conversation.

Yes, indeed, it is that time of the year where very soon I will be on the road again for my second and third business trips of the year and already working towards finalising the last few details, before I embark on the not-to-be-missed and always interesting Lotusphere Comes To You events. That’s right!

After I came back last Friday from a couple of recent business trips to both Madrid and Barcelona to speak at the Lotusphere Comes To You events, and while still recovering, slowly, from a nasty cold I caught on the plane back home, I’m starting to get ready for my next business trip; taking place next week Wednesday and heading to London for Thursday’s SOMESSO / Headshift Social Business Summit . And, as you can imagine, I just can’t wait for it to start!

Developing network-centric KPIs and Indicators In Q3 2009 Symantec and ValueNetworks.com began using value network business intelligence approaches with the intent of improving the web-based customer experience and reducing the need for agent-based support. The Value Network Insights application was used to evaluate and process data from Symantec's customer support applications. As a logical extension of ongoing efforts to synchronize agent - and web-based customer support, the primary goal of this project was to better understand [F1] the factors influencing customer usage of agent-

We were milling about at @LenKendall ’s @the3six5 meetup at The Ginger Man here at SXSW last night when Greg Christman, aka @reelspit , came over to say hello. Greg had recently taken part in a creative workshop we held at BBH NY to generate ideas and test thinking for the next phase of Metrotwin , a site we created and run for British Airways. What a dude.